Sr. Medical Office Coordinator (Ophthalmology)

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Sr. Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Works with others in a team environment. Other duties may be assigned.

Specific Duties & Responsibilities

• Reviews and responds to administrative related In-Basket messages from patients. Escalates messages to physicians as needed.
• Provides quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Acts as primary point of contact for front desk scheduling, communication and coverage.
• Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
• Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.
• Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
• Performs patient reminder courtesy calls upon physicians’ request.
• Follows up with “No Show” appointments to reschedule patients.
• Routinely checks voice mail and returns calls to patients within 24-48 business hours.
• Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of date of service and delivered to attending doctor/s.
• Pends RX refills and routes to physician.
• Works to obtain required prior authorizations from insurers for treatments and medication
• Provides administrative support for Clinical Fellowship and medical student rotations in the Neuro- Ophthalmology division. Coordinate credentialing activities with Wilmer Credentialing, obtain materials from incoming observers, maintain list of students and observers who rotate through the division each year, maintain on-going records on clinical fellows, students and observers who rotate/have rotated through the division.
• Prepare meeting materials (e.g., draft agenda, collect relevant information) and provide staff support for meetings. Record and draft meeting minutes, monitor and follow-up on action items.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Three years of progressively responsible medical office experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY ($25.00-29.86/ hour; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:00 am - 4:30 pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: OM Oph Neuro Ophthalmology
Personnel area: School of Medicine