Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.
The department of Plastic and Reconstructive Surgery seeking a Sr. Medical Office Coordinator for the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.
Specific Duties & Responsibilities
- Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.
- Collect insurance information and complete surgery scheduling and registration in EPIC.
- Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
- Coordinate follow-up office visits by providing information about treatment and testing locations.
- Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.
- Coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments for canceled clinics.
- Coordinate with patient and/or referring physician to obtain outside medical records.
- Refer patient to appropriate resources.
- Review clinic schedules and make adjustments as appropriate.
- Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures. Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.
- Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
- May require travel to multiple work sites. Perform other duties as required.
Special Knowledge, Skills, and Abilities
- Intermediate computer and proofreading skills.
- Able to work independently.
- Support fellow staff members and promote team success.
Minimum Qualifications
- High school diploma or graduation equivalent
- Three years progressively responsible medical office experience. Medical
- Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Two years college or equivalent work experience.
- Knowledge of patient registration and scheduling in Epic.
- Experience in the Johns Hopkins system strongly preferred.
Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.65 - $34.75 HRLY (Commensurate
w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Plastic Surgery
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [contact details available in the full listing]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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