Sr. Program Operations Manager

Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

As the 4th largest public college of education in the country and the 3rd largest college at UGA, the Mary Frances Early College of Education (MFE COE) improves the lives of residents of Georgia and beyond through our instruction, research, and service. The MFE COE is a comprehensive college with disciplines focused on teacher preparation, counseling and human development, communication sciences, human movement sciences, career development, student affairs, and educational administration and policy. We place significant emphasis on graduate education with approximately 40% of our students at the graduate level, making us the second largest college at UGA with respect to graduate education.

College/Unit/Department website: https://olli.uga.edu/

Posting Type: External

Retirement Plan: TRS or ORP

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part time: Full Time

Additional Schedule Information: Monday-Friday 8-5; Weekend or evenings as needed for events

Advertised Salary: $45,000-$52,000 annual

Posting Date: 10/21/2026

Open until filled: Yes

Proposed Starting Date: 12/14/2026

Special Instructions to Applicants

Review of applications will begin immediately. To be fully considered, applications must be submitted by Monday, November 2, 2026. The application packet should include 1. A cover letter detailing how the applicant's credentials and experience meet the needs, responsibilities, and qualifications stated in the posting; 2. A current resume, and 3. A list of references and their contact information. Only the references of the finalists will be checked.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident a foreign national authorized to work in the Unites States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your employment.

Location of Vacancy: Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification Title: Program Coordinator II

FLSA: Exempt

FTE: 1.0

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 2 years of professional experience

Position Summary

The Senior Program Operations Manager delivers strategic operational, administrative, and programmatic leadership for OLLI@UGA. Elevating standard public service responsibilities, this role oversees end-to-end management for multi-site programming across Athens, Lawrenceville, and online platforms. The position manages complex CRM data infrastructure supporting 7,000+ annual registrations, directs a multi-site travel-study initiative, coordinates biannual catalog productions, and spearheads budget design and community outreach. The Manager serves as a primary liaison between university administrators, volunteer committees, instructors, donors, and external partners.

Knowledge, Skills, Abilities and/or Competencies

• Knowledge of CRMs (e.g., Salesforce, Augusoft/LUMENS, or university enterprise systems), managing online enrollment workflows, and leveraging database tools for reporting.
• Knowledge of working with volunteer committees, advisory boards, and diverse adult learner populations.
• Knowledge of constructing operational line-item budgets and managing multi-event financials.

Physical Demands

lifting of paper boxes up to 25 lbs; sitting at a computer for extended periods of time

Is driving a responsibility of this position?: No

Is this a Position of Trust?: Yes

Does this position have operation, access, or control of financial resources?: Yes

Does this position require a P-Card? : No

Is having a P-Card an essential function of this position? : No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No

Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Database Architecture & Systems Management

• Direct the optimization, security, and day-to-day management of the CRM system to track donor activities, volunteers, committee members, and registrants.
• Oversee online registration integration and web content strategy to support seamless enrollment processing for over 7,000 registrations annually.
• Design, run, and present complex data reports on revenue metrics, donor pipelines, volunteer engagement, and enrollment trends to inform executive leadership decisions.

Percentage of time: 30

Duties/Responsibilities:

Multi-Site Operational & Curriculum Leadership

• At the direction of the Executive Director this position will lead and execute operational logistics across all physical and virtual delivery hubs: Athens, Lawrenceville, and Online.
• Partner with curriculum committees, presenters, volunteers, and members to curate and schedule engaging public service educational programs.
• Direct the end-to-end design, editorial review, proofreading, and publication of the bi-annual course catalog, managing a rollout of over 200 courses per semester.

Percentage of time: 25

Duties/Responsibilities:

Special Program Management

• Oversee the end-to-end planning and execution of OLLI@UGA's travel-study portfolio (5–7 domestic and international opportunities annually)
• Negotiate contracts with external travel suppliers, coordinate travel logistics, enforce risk management protocols, and direct volunteer leaders to deliver high-quality educational travel programs.

Percentage of time: 15

Duties/Responsibilities:

Community Outreach & Volunteer Engagement

• Partner with volunteers, presenters, and community leaders to expand OLLI's footprint across Northeast Georgia, driving recruitment and public service impact.
• Direct the creation of strategic promotional materials, direct mailings, and targeted digital content to increase public engagement and program awareness.

Percentage of time: 20

Duties/Responsibilities:

Strategic Budgeting & Administrative Oversight

• Build, monitor, and reconcile individual program and travel budgets while contributing directly to OLLI's overarching departmental annual budget.
• Maintain operational alignment with University of Georgia policies, ensure smooth scheduling and calendar planning across all sites, and serve as an escalation point for complex public inquiries.

Percentage of time: 10

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name: Zu Reuter

Recruitment Contact Email: zreuter@uga.edu