"Staff Assistant"

Position Summary

Rutgers, The State University of New Jersey is seeking a Staff Assistant within the Rutgers School of Dental Medicine, Orthodontics Department.

The primary purpose of the Staff Assistant is to provide data collection in support of clinical / business operations and to help identify compliance vulnerability. In conjunction with the department's Financial Coordinator, the incumbent will help support patient counseling of financial obligations/requirements.

Among the key duties of this position are the following:

• Supports the Senior Management Assistant with all aspects of clinical and administrative operations.
• Serves as a point of contact in absence of the Financial Coordinator and/or the Reception Area Staff and assist with patient inquiries.
• Generates and reviews daily department compliance reports and follow through with corrective action. Provides recommendations to minimize compliance risk.
• Supports administration team with data and image storage to meet compliance demands, including managing storage and HIPAA-compliant destruction of patient models.
• Generates and reviews appointment no-show, recall and inactive reports and contact patients to schedule the next appointment or recommend dismissal.
• Compiles Patient Master List to track patient aging (time in treatment).
• Coordinates departmental chart audit review to ensure compliance. Ensure notes are entered, and coordinate with Postgraduate Residents to ensure that treatment notes are entered into and approved.
• Supports the patient screening session by providing financial counseling (requirements and obligations).

Minimum Education and Experience

Associates degree in health, science or business discipline and two (2) years of progressive clerical and/or front desk experience, preferably in a clinical or university setting.

Physical Demands and Work Environment

PHYSICAL DEMANDS:

• Sitting, standing, walking, reaching, talking and hearing.
• No special vision requirements.
• Ability to lift 10 lbs.

WORK ENVIRONMENT:

• Office and clinic setting.