Job Description: The Associate Director of Operations for the Extended and Community Learning (ExCL) Center is responsible for overseeing the
daily operations of the Center and providing administrative leadership for a wide range of complex functions. These include enrollment management, registration processes, non-degree admissions, program management, community and extended learning initiatives, and student support services. Reporting to the Director, the Associate Director ensures the effective delivery of programs, services, and operations for non-degree learners, College in High School programing, visiting students, auditors, while maintaining compliance with institutional and accreditation standards. The Associate Director collaborates with Deans, faculty, academic departments, campus community partners, and delivers high-level student and family support, supervises staff, and represents the Center as the Director's designee when needed. To learn more about the University and the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/academics/extended-learning . Duties may include: Overseeing student enrollment, registration, and student management operations for the ExCL Center, including: Student information and student management systems, including SLATE, BANNER, and Non-Credit Student Management Systems Non-degree admission processes in SLATE, including application review, data entry, and decision processing in BANNER Application processing, registration activities, and payment procedures Course section creation and related enrollment activities in BANNER Management of enrollment for course auditors Management of day-to-day operations for College in High School Dual Enrollment programming Analysis of business processes and recommendation of technology-driven efficiencies Collaboration with campus departments and partners to align system functionality with business needs Oversight of the creation, maintenance, and continuous improvement of functional documentation, procedures, and workflows Serving as the primary advisor for non-degree students, providing guidance and support through orientation, academic progress monitoring, retention efforts, and delivery of high-quality customer service to students, families, and community participants Administering the Cross-Registration process for visiting students Assisting in the development and oversight of Winter and Summer Intersession set-up and enrollment processes Supporting the SUNY Oneonta Migrant Leadership Academy (SOMLA), Access and Opportunity Program (AOP) Summer Academy, and other similar programs through course development, admissions, and enrollment Developing and maintain strong relationships with high school administrators, instructors, University Deans, faculty, academic leadership, applicants, and other College in High School partners; serve as the primary point of contact for Dual Enrollment programming and manage communications with applicants Ensuring compliance with university policies, accreditation standards, and NYS Department of Education Dual Enrollment Agreement requirements, including maintaining accurate and up-to-date MOUs with high school partners, maintaining accurate records, safeguarding data integrity, and ensuring timely deposits and proper financial tracking of program revenue for College in High School programming Collaborating closely with the Director to support the development, implementation, administration, and continuous improvement of new and emerging ExCL programs, strategic initiatives, and operational priorities Supervising one Office Assistant and provide operational leadership, guidance, training, mentoring, project oversight, work coordination, and support for office operations Collaborating with the Marketing and Communications Office to ensure website accuracy Contributing to budget planning, monitoring, and oversight of program funds, and track, analyze, and report on program performance to support continuous improvement Providing office coverage as needed, respond to inquiries via phone, email, and in person Representing the ExCL Center as the Director's designee when needed Salary: $72,000. SUNY Oneonta is a Public Service Loan Forgiveness qualifying employer. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits/ Visa sponsorship is not available for this position. Requirements: Required Qualifications: Bachelor's degree required Minimum 3-5 years of experience in higher education administration, admissions, enrollment management, registrar operations, or continuing education administration. Experience with student management systems and operations, student services, program coordination, and supervision Minimum 3-5 years of experience with Banner in a professional environment Working knowledge of FERPA and academic records compliance Knowledge of cash handling procedures, compliance, and enrollment management practices Additional: Ability to manage multiple programs, deadlines, and responsibilities simultaneously Strong analytical, organizational, and problem-solving skills Strong operations management background Preferred: Experience processing student and course data submissions Demonstrated Banner experience across multiple modules (e.g, Student Registration), with the ability to troubleshoot and implement systems changes Experience with system implementations, upgrades, and functional testing Experience working with and serving diverse populations Additional Information: SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully. The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special. SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/about/mission-values-vision/inclusivity Moreover, the university is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle. Application Instructions: To apply online go to: [Employment opportunities will add] Please upload a cover letter, resume, and contact information for three professional references (required). For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.
