"Student Account Coordinator"

Student Account Coordinator

CSUN's Tseng College provides advanced professional education to undergraduate, graduate, international and midcareer students. With more than $34 million in revenue, the College is a leading provider of professional degrees, certificates, and custom-designed programs. Known for its premier support services, the College employs an administrative staff of more than 65 full-time employees and over 25 part-time student administrative support assistants.

The College is nationally recognized for providing programs with formats, delivery modes and locations that address the needs and constraints facing working professionals and their organizations. It works closely with businesses, communities, agencies, and international partners to design and deliver programs that meet unique organizational needs and goals. To learn more about Tseng College go to https://go.csun.edu/aboutCSUN.

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Student Account Coordinator performs a wide range of student and third-party accounting functions supporting Tseng College programs. Duties include processing refunds, withdrawals, enrollment changes, and appeals; reviewing and reconciling accounts; responding to inquiries; supporting sponsorship billing; and ensuring accurate, timely financial transactions and communications.

• Performs general student accounting duties, including refund requests, withdrawals, and appeals for specific programs, ensuring accurate processing and compliance with established procedures.
• Reviews accounts for accuracy and prepares audits for student and sponsorship accounts to support reliable billing, reconciliation, and financial reporting.
• Responds to student, Admissions, Registration and Client Services (ARC), and financial aid inquiries regarding student accounts through mail, phone, and in-person communication.
• Performs sponsorship accounts receivable reconciliation, reviews sponsor checks, maintains financial guarantee documentation, and prepares invoices for sponsoring agencies.
• Prepares manual charges and account adjustments as needed to support accurate account balances and timely payment processing.
• Performs other duties as assigned.

NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/nky19f15cjl5zxlnyo1ns887s1bcxfos

Qualifications

• Equivalent to three years of full-time, progressively responsible financial record-keeping experience that has provided the knowledge and abilities listed OR any equivalent combination of college education in a job-related field and experience that provides the required knowledge and abilities.

Knowledge, Skills, & Abilities

• Knowledge of student accounting principles, financial record-keeping practices, and third-party sponsorship processes, including refunds, withdrawals, enrollment changes, reconciliations, audits, invoicing, and account adjustments; ability to maintain accurate, complete, and compliant student and sponsor account records.
• Skill in reviewing, analyzing, and reconciling financial data to ensure accuracy in student and sponsorship accounts; ability to process manual charges, adjustments, and system transactions while supporting reliable billing, reporting, and audit activities.
• Skill in responding to student and campus partner inquiries through mail, phone, and in-person communication; ability to clearly explain account balances, deadlines, and financial requirements; and knowledge of student financial systems such as SOLAR to apply account protections and maintain required documentation.
• Knowledge of financial systems operations and integrated business processes; skill in collaborating with Information Systems and Services staff on system integration, testing, and documentation; and ability to support system integrity, update user training materials, and adapt to system changes and evolving industry practices.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 1741 / Accounting Technician II / 1
• The anticipated HIRING RANGE: $4037- $4825 per month, dependent upon qualifications and experience. The salary range for this classification is: $4037- $5881 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.