"Student Account Specialist"

Job Summary

Processes financial transactions, maintains accurate records, and provides excellent customer service within the Bursar's Office. Responsible for processing payments for tuition and fees, assisting students, parents, and staff, and ensuring the efficient handling of all related financial activities.

Responsibilities

• Processes payments for tuition, fees, and other university charges
• Receives and records payments made by cash, check, credit card, and electronic transfer
• Issues receipts for payments received
• Balances cash drawer daily and prepare deposits
• Assists students and parents with inquiries regarding their accounts
• Provides information on payment options, deadlines, and account balances
• Addresses and resolve complaints or refer complex issues to the appropriate staff
• Maintains accurate and up-to-date financial records
• Inputs and updates student account information in the university's financial system
• Ensures compliance with university policies and procedures regarding financial transactions
• Assist with the preparation of financial reports and statements
• Helps with the processing of refunds and adjustments to student accounts
• Supports the department and leadership with general administrative tasks as needed

Required Qualifications

Educational Requirements

High school diploma or equivalent

Required Experience

Previous experience in cashiering, customer service, and/or clerical roles

Preferred Qualifications

Preferred Educational Qualifications

An undergraduate or advanced degree from an accredited institution of higher education in a related field. Some college coursework in accounting, finance, or related field

Proposed Salary

The budgeted salary range is $17.00 to $24.00 per hour. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES

• Able to work with numbers and perform basic mathematical calculations
• Follows procedures to prevent fraud and ensure the security of financial transactions
• Adheres to all financial regulations and university policies
• Maintains confidentiality of student and financial information
• Able to handle multiple tasks or projects at one time meeting assigned deadlines, especially during peak periods

KNOWLEDGE

• Knowledge of safe and accurate cash handling techniques

SKILLS

• Excellent initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
• Communication (verbal and written) and interpersonal skills to assist students, parents, and staff effectively
• High level of accuracy in processing transactions and maintaining records
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette