Unit: Office of Strategic Enrollment Management
Department: Student Accounting
Department Summary: Serving in an integral role to student success at VCU, the Student Account Specialist provides exceptional and timely customer service by phone, email, and in person to students, parents, third-party representatives, and others concerning the assessment, billing, and explanation of student accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees, room, and board). This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.
Core Responsibilities:
Position work is performed primarily on campus, in-person, but has the potential flexibility for remote work. Typical work week is Mon - Fri 8 AM - 5 PM.
Qualifications:
Minimum Hiring Standards:
Benefits : All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.
FLSA Exemption Status: Non-Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: Hybrid
University Job Title: 18111N - Financial Technician 1
Posting Closes: September 28th at 11:55PM
Department: Student Accounting
Department Summary: Serving in an integral role to student success at VCU, the Student Account Specialist provides exceptional and timely customer service by phone, email, and in person to students, parents, third-party representatives, and others concerning the assessment, billing, and explanation of student accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees, room, and board). This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.
Core Responsibilities:
- Student Account Support (50%): Provide effective counsel and
guidance on student accounts by responding professionally and
accurately to inquiries.
- Account Adjustments and Review (30%): Process tuition waivers,
provide receipts/statements/audits and review refund
requests.
- Other Administration (20%): Perform a range of administration
tasks to support Student Accounting procedures and policies such as
report review and attend court proceedings.
Position work is performed primarily on campus, in-person, but has the potential flexibility for remote work. Typical work week is Mon - Fri 8 AM - 5 PM.
Qualifications:
Minimum Hiring Standards:
- High school degree or equivalent.
- Customer service experience.
- Working knowledge of accounting, bookkeeping, or other
financial services.
- Strong attention to detail.
- Experience with Microsoft Office Suite (Word & Excel)
- Familiarity with computers in a Windows environment.
- Excellent written and verbal communication.
- Demonstrated experience working in and fostering an environment
of respect, professionalism and civility with a population of
faculty, staff, and students from various backgrounds and
experiences, or a commitment to do so as a staff member at
VCU.
- Bachelor’s Degree
- Customer service experience in a high volume, fast-paced
environment.
- Customer service experience in a financial (banking or retail)
setting.
- Banner administrative experience
- Experience working in University setting
- Familiarity with VCU
Benefits : All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.
FLSA Exemption Status: Non-Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: Hybrid
University Job Title: 18111N - Financial Technician 1
Posting Closes: September 28th at 11:55PM
