Student Advisor Trainee (Student Services Professional 1A), College of Extended & Global Education

Job Summary

Under close supervision, the Student Advisor Trainee assists with the delivery of student services by learning to provide general information and support to prospective and current students regarding program offerings, admissions, enrollment processes, and student resources. The incumbent performs structured tasks using established guidelines and procedures, including assisting with application processing, maintaining student records, and supporting SEVIS-related activities, while referring moderate to complex or non-routine issues to higher-level staff.

Responsibilities

• Under close supervision, assist with providing general information to prospective and current students regarding program offerings, admission requirements, and enrollment processes using established guidelines and referring moderate to complex or non-routine inquiries to senior staff.
• Under close supervision, learn to assist students with application processes by reviewing submissions for completeness and identifying required documentation in accordance with established procedures.
• Learn to provide basic support for student financial processes by sharing standard information on tuition and payment options and routing inquiries appropriate staff.
• Learn to enter and update student data in systems such as PeopleSoft and CRM to maintain accurate records.
• Assist with SEVIS-related processes for IEP students by learning to enter and maintain immigration records, and supporting activities such as transfers, terminations, travel signatures, and status changes in accordance with established guidelines.
• Assist with maintaining student records by learning to enter, verify, and update information in accordance with established procedures.
• Support file review processes by learning to check documentation for completeness and identifying discrepancies for review by higher level staff.
• Support agent liaison activities by learning procedures related to communication with overseas agents, collecting reference checks, and preparing agent agreements.
• Learn to provide general administrative support for student services operations, including scheduling, coordination tasks, and routine office tasks.
• Under close supervision, provide basic advising support to students by learning to respond to routine questions and referring moderate to complex or non-routine academic or immigration-related concerns to appropriate staff.
• Under close supervision and direction, assist with appointment scheduling and preparation of advising materials.
• Support workshops and information sessions by learning to coordinate logistics, prep materials, and assist with delivery.
• Under close supervision and direction, assist in coordinating student orientations and informational sessions by preparing materials, scheduling logistics, and supporting event delivery.
• Under close supervision and direction, provide support for outreach and recruitment activities through routine communications and event assistance.
• Assist in compiling basic data for reports related to student applications and enrollment.
• Support updates to program materials such as guides and handbooks under direction.
• Other classification-related duties as assigned.

Minimum Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above be substituted for the required education on a year-for-year basis.

Required Qualifications

Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff, and faculty.

Preferred Qualifications

Work experience as a Designated School Official (DSO) is preferred.
Work experience as an international student advisor is preferred.
Work experience in the university admissions and enrollment process is preferred.

Compensation and Benefits

The salary offered will take into account internal equity and experience among other factors.
Initial salary placement will be $4,150 per month for qualified candidates.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Position Information

Work status: Full-time / Non-Exempt/ Temporary (up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: May 15th, 2026 at 11:55PM