Student Experience Officer (School of Medicine)

St Mary's University, Twickenham

Location: St Mary’s University, School of Medicine

Overview

As the University builds on its proud heritage, we are looking for exceptional people to help shape our future. We provide a high-quality professional environment, inspired by our distinctive ethos and Catholic mission and values. Our values of excellence, generosity of spirit, inclusiveness and respect inspire us to create an academic community in which everybody is welcomed and which puts the student at the centre of all our endeavours.

St Mary’s University School of Medicine opens in September 2026 as one of the UK’s first socially accountable medical schools, dedicated to tackling health inequalities and serving diverse communities. The university values of excellence, generosity of spirit, inclusiveness and respect inspire us to create an academic community in which everybody is welcomed and which puts the student at the centre of all our endeavours.

Job Description:

We are seeking a Student Experience Officer to play a central role in supporting the academic journey and wellbeing of students at St Mary’s University School of Medicine (SoM). Working closely with the SoM Academic and Partnerships & Engagement Teams, this role will provide high quality pastoral and academic support, working collaboratively with staff across the wider university to support the journey of Medicine students during their time at St Mary’s.

Duties will include managing the SoM personal academic tutor system, planning SoM specific student inductions and related materials, oversight of student attendance and progress, management of mandatory non academic course requirements (Occupational Health checks, DBS checks and training) and the provision of committee secretariat support to SoM based meetings.

We are looking for someone who has:

• Significant experience of working in higher education.
• Previous experience of working in a wellbeing or support environment.
• Proven high level administrative experience in a busy customer service environment.
• Excellent IT skills with experience of using a range of software.
• Excellent communication and interpersonal skills, both written and verbal, with the ability to deal effectively with internal and external stakeholders with discretion and diplomacy.
• Excellent organisational skills with the ability to prioritise workload, stay calm under pressure and meet deadlines.

Closing Date: Monday 6 April 2026 at 23:00

Interview date: Wednesday 15 April 2026

We encourage all interested candidates to submit applications early to avoid disappointment as we reserve the right to close vacancies and interview the candidates prior to the advertised closing date.

For any queries, please contact corinne.cohen@stmarys.ac.uk