"Student Finance Officer"

•  493595
•  Townsville
•  Professional
•  Full time
•  Closing on: Nov 9 2025

James Cook University (JCU) are currently seeking applications from enthusiastic candidates who can demonstrate the following capabilities:

• A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes
• Experience in a complex customer-oriented, high-volume transaction processing environment.

If these capabilities are your strengths, we have an exciting opportunity for you to join our team as a Student Finance Officer in the Student Services and Support Directorate.

• Full-time, continuing position
• Located at the Townsville Bebegu Yumba campus, Douglas (on-site)
• HEWL 5: $76,633 - $86,920 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

As a Student Finance Officer, you’ll contribute to a positive student experience by applying knowledge to ensure the efficient and accurate configuration, publication, data quality assurance and recovery of all student fee related income. The role also includes the administration of University Coursework Scholarships, Bursaries and Grants, and prizes. With a focus on compliance, you’ll ensure all student fee activities are undertaken in accordance with relevant legislation, policy, procedures and processes. Providing amazing customer service for our students, you’ll work to continuously improve service quality and process efficiency whilst contributing to a high-performance culture within the Student Finance and Scholarships team.

QUALIFICATIONS, SKILLS AND EXPERIENCE

With a degree qualification in business, finance or commerce, or an equivalent combination of relevant education, training and/or experience, you bring previous experience in a similar role and a proven ability to interpret, analyse and apply relevant legislation, policies and procedures. With excellent communication and interpersonal skills, you find it easy to develop and maintain highly effective working relationships with the ability to demonstrate sensitivity when consulting and liaising with students and staff. You bring high attention to detail and accuracy along with experience in using a variety of software packages including the Microsoft Office suite and other student and learning related applications.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Sunday 9th November at 11:55 PM AEST.

Please note, as the role requires an urgent commencement, we are seeking applications from candidates who currently hold valid Australian work rights.

For any enquiries about the role, please contact Renee Simkins - renee.simkins@jcu.edu.au. 

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.