Student Financial Services Coordinator - Enrollment Management

About the Opportunity

This is a professional level position in the Revenue Management team within Enrollment Management. Customer service, both to internal and external parties, is of utmost importance. The main duties of this position include monitoring, modifying, reconciling, and control of the student revenue through the General Ledger system. This position is directly responsible for utilizing automated student information systems as the mode of operation to perform duties directly related to the processing of various functions within Department of Education regulations. The incumbent is responsible for the recording and recognition of all West Virginia University student revenue and student disbursements into West Virginia University's accounting system.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

Responsible for coordination, development, and application of systems, policy, and procedure to ensure the University follows Federal, State, and Local student accounts receivable, student loan, student account disbursement, and cash management regulations.

• Responsible for the daily processes and reconciliation related to the student system nightly cycle and Accounting Interface to the general ledger. Must be able to develop extensive knowledge of the student information system and accounting system in order to process the interface and troubleshoot problems and daily reconciliation outages.
• Works with the primary lead on tuition and fee assessment by developing, creating, testing, and implementing fee assessment rules for the entire University. Must develop and maintain an expert understanding of the various areas impacting the Tuition and Fee Assessment process.
• Develops and maintains a thorough understanding of the various modules of the University financial systems, as well as the Student Information System (SIS) and the State of West Virginia accounting system and their integration.
• Responsible for numerous student revenue related reconciliations and resolving reconciliation items.
• Responsible for the analytical review of the student loan system.
• Responsible for reviewing, analyzing, authorizing, and managing students refunds within the SIS. This includes troubleshooting, researching, and correcting any discrepancies.
• Analyzes and records all year end close student transaction entries as determined by institutional policy. Uses analytical and problem-solving skills to ensure that the appropriate entries are recorded.
• Responsible for the daily receipt of deposits and disbursement processing in the University's SIS, student loan system, and the State's accounting system. Deposits include but are not limited to electronic transfers, federal draw requests, checks, e-commerce, and intergovernmental transfers for West Virginia University and regional campuses.
• Maintains customer confidence and protects operations by keeping all information confidential.
• Ensures that office security is maintained by adhering to the University policy and procedures as well as cash management requirements;
• Reports and advises senior management on any concerns or discrepancies related to student revenue.
• Carries out special projects to achieve institutional missions and unit objectives as time and workload dictates. Participation may include coordinating, leading and/or participating in assigned project team, innovating new or improved methods of operation, developing policy or procedure drafts.
• Provides and analyzes student revenue information monthly, quarterly, and annually for financial statement reporting and auditing requests; meets with external auditors as needed to explain issues and answer questions.
• Participates in job-related continuing education seminars and workshops. This may require in-state or out-of-state travel. Incumbent may participate in the development of training sessions for Expert Business Offices and Regional Campuses to explain information relating to student revenue.
• Acts as backup to other positions within the unit and may on occasion be required to perform others' duties.
• Positions within Enrollment Management participate in several institutional processes such as student service days which may require limited amounts of extended days and/or weekend work hours.
• Anticipates and analyzes operations and management information needs and produces informational reports on an as needed or periodic basis as determined by operational needs.
• Other duties as assigned

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related fields
• A minimum of three (3) years of related experience involving:
  • Banking, accounts receivable, finance, or related field
  • Complex university/college/private entity business, accounting or finance department is preferred
  • Work experience which provided analytical and communication skills
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills & Abilities

• Proven ability to efficiently operate a personal computer with advanced knowledge of Microsoft Word, and Excel, including the proven ability to apply these applications to create sophisticated analytical tools - Knowledge of standard office procedures and operations;
• Ability to rapidly acquire extensive working knowledge of the University's student system primarily the accounts receivable module.
• Proven analytical ability to interpret, apply, and implement federal, state, university, and professional guidelines to unique University situations.
• Demonstrated ability to learn reporting systems used for generating reports.
• Demonstrated ability to reason logically, organize information, analyze data, perform financial calculations, prepare analyses and summaries, and solve complex issues or problems, and to follow complex written or oral instructions
• Ability to interact professionally and diplomatically with associates, students, parents, and University community
• Ability to work independently and reliably, exercising good judgment, and being innovative and self-starting
• Must have good time management skills to organize work under pressure and recognize priority duties in high-risk situations
• Strong mathematical and analytical skills necessary to perform financial calculations and reconciliations
• Demonstrated ability to maintain institutional attendance and punctuality standards
• Ability to interpret and apply University, State and Federal laws/guidelines and policies and procedures to situations
• Strong oral and written communication skills necessary to explain complex guidelines to University staff and customers, to justify recommendations, and to interact with regulatory agencies and auditors
• Ability to rapidly acquire thorough knowledge and understanding of institutional policy and practice regarding accounts receivable and loan issues
• Demonstrated ability to foster cooperation and harmony among groups and exercise professional judgment in new and/or unusual situations

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting: Sep 28, 2026

Posting Classification: Non-Classified

Exemption Status: Exempt

Benefits Eligible: Yes

Schedule: Full-time