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Job Description:
The Student Financial Specialist assists in overseeing the College's Sponsor Contracts, student accounts, and cash collections. This individual is responsible for providing quality customer service to students, faculty, staff, administration, and third-party entities. Reports to the Coordinator, Student Financial Services.
Duties and Responsibilities:
- Determines the student's individual needs; provides information to students, parents, and prospective students as appropriate.
- Interacts daily with students face-to-face, via telephone, email, and remote communication.
- Communicates effectively, both verbally and in writing. Summarizes conversations to student files for future reference.
- Initiates phone calls to collect required documentation and payments.
- Empowers students to utilize online services, portals, and webpages.
- Responds to student account-related questions regarding statements, payment options, payment deadlines, tuition rates, and 1098T tax forms. Receipts incoming monies including tuition and invoice payments and departmental deposits.
- Handles confidential material and communications and adheres to FERPA.
- Refers students seeking a monthly tuition payment plan to the College's third-party provider. Updates installment amounts after schedule adjustments or financial aid awards are posted. Ensure all account balances are accurate prior to refund dates. Monitors data imports to student accounts for designated programs.
- Prepares itemized invoices for use of college services, facilities, workforce development, apprenticeship programs, and dual enrollment education. Keeps appropriate records and ensures payments are received in a timely manner.
- Sorts mail and performs data entry, filing, scanning, and accurate record keeping.
- Perform billing for College receivables for student accounts, third-party sponsor accounts, and government agency programs. Attain and maintain working knowledge of payor requirements as designated.
- Investigate and respond to inquiries (internal & external) regarding invoice/payment status.
- Reconcile accounts and prepare Ad Hoc Payments to return funds to third-party sponsors as directed.
- Monitor receivables for non-payment, delayed payments, and other irregularities as directed.
- Research, prepare, process, and distribute College or department-required paperwork, including but not limited to student account adjustments, student statements of account, etc.
- Responsible for knowing and conforming to all safety practices and regulations that apply to this specific area and position. Unsafe conditions should be reported to the immediate supervisor and to the Pensacola State College Police Department/Public Safety.
- Performs other duties as assigned.
Essential Functions:
- Ability to prioritize work, meet deadlines, attention to detail, and follow through on assignments with minimal supervision.
- Ability to exercise initiative in maintaining professional contacts within the college for the purpose of expediting department work.
- Advanced computer skills to include multitasking in an electronic environment.
- Ability to sit at a desk and view a display screen for extended periods of time.
- Ability to demonstrate professional and discretionary communication skills via electronic, verbal, written, and face-to-face interactions.
- Must provide excellent customer service through appropriate written and verbal communication, including, but not limited to, telephone, email, voicemail, and written correspondence.
Minimum Qualifications: Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with an associate degree and two years of accounting or bookkeeping experience. Experience with spreadsheet/database applications. Related appropriate work experience may be substituted on a year-to-year basis for the required education. Successful results of a criminal background check are required.
*Per F.S. 295.065 – Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.
Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.
ANNUAL SALARY: $36,400.00 ($18.67/hour)
SUPPLEMENTAL MATERIALS: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to obtain assistance uploading the supplemental materials, contact HR Recruiting at HRrecruiting@pensacolastate.edu.
APPLICATION DEADLINE: Open Until Filled – Review of applications will begin October 6, 2026. The online application and supplemental application materials must be received by October 5, 2026, to receive full consideration.
Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida's Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.
Pensacola State College does not discriminate against any person on the basis of race, color, ethnicity, religion, sex (as defined by applicable federal and state law), national origin, age, disability, genetic information, pregnancy, or marital status in its educational programs, activities, or employment. For inquiries regarding the College's nondiscrimination policies, contact the Civil Rights Compliance Officer at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.