Student IT Support Technician
Position Overview
The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users at the Edwards Campus in Overland Park, Kansas. Office support hours vary by day between 8AM and 10:30PM, but schedule is negotiable based on availability outside classes.
Job Description
- 30% - Provide support to campus support staff when requested.
- 20% - Install, upgrade, image, and configure computer hardware and software.
- 20% - Troubleshoot hardware and software issues.
- 10% - Maintain accurate hardware inventory.
- 10% - Provide basic technical support via phone, email, chat, or in person.
- 5% - Create and update support tickets in ticket management system.
- 5% - Perform special projects and other duties as assigned.
Required Qualifications
- Can work a minimum of 12 hours per week, as evidenced by application materials.
- Experience using or managing Windows, Mac and/or Linux operating systems, as evidenced by application materials.
- Experience troubleshooting computer hardware and software issues, as evidenced by application materials.
- Experience working in a customer service centric environment, as evidenced by application materials.
- Excellent communication skills, as evidenced by application materials and possible interview.
- Must have a valid current driver’s license.
Preferred Qualifications
- Previous professional experience supporting/troubleshooting computer hardware and software, as evidenced by application materials.
- Experience using or managing Dell computer hardware, as evidenced by application materials.
- Experience using or managing multi-function devices (print/fax/scan devices), as evidenced by application materials.
- Experience using a ticketing system (ServiceNow, Remedy, etc.), as evidenced by application materials.
- Experience using a configuration management solution (Microsoft System Center Configuration Manager), as evidenced by application materials.
- Experience supporting AV technology in a classroom or event environment, as evidenced by application materials.
- Knowledge of LAN / WAN principles and protocols, as evidenced by application materials.
- Experience creating technical documentation, as evidenced by application materials.
- Availability to work over academic, holiday, and summer breaks, as evidenced by application materials.
- Eligible for Federal Work Study.
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