Student Mental Health and Wellbeing Manager

The Role

Reporting to the Head of Student Support and Wellbeing, you will provide both managerial and operational leadership for a fast-paced, multidisciplinary service, overseeing the Student Mental Health & Wellbeing Service and Disability & Inclusion Service.

You will lead a team delivering a range of interventions, ensuring students receive timely, appropriate, and high-quality support, while maintaining strong governance, safeguarding, and compliance standards.

This role requires the ability to balance service demand, waiting times, and risk, while driving continuous improvement in delivery.

Key Responsibilities

• Lead and manage the Student Mental Health & Wellbeing and Disability & Inclusion Services, ensuring accessible, responsive, and high-quality provision
• Provide direction and operational oversight of mental health, wellbeing, and disability support services
• Ensure services are aligned with the University’s Student Mental Health & Wellbeing Strategy and Access and Participation Plan
• Manage service demand and student throughput, including waiting lists, triage, and onward referrals to appropriate services
• Act as Deputy Safeguarding Officer, supporting safeguarding referrals, risk management, and Prevent responsibilities
• Lead on crisis response, including students at risk, mental health emergencies, and post-incident support
• Use data and insight to monitor performance, evaluate impact, and inform service development and continuous improvement
• Maintain professional standards and governance, ensuring staff work within recognised clinical and ethical frameworks
• Build strong relationships across the University and externally, contributing to multi-agency and sector partnerships
• Lead on innovation in service delivery, including digital tools, systems, and new models of support

You will be a skilled and compassionate leader with experience of managing mental health, wellbeing, and disability & inclusion services in Higher Education or a related educational setting.