Student Money Advice Manager

University of Surrey - Student Hub

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

The Student Money Advice Manager contributes to providing excellent student support services, aiding the recruitment, retention and progression of all students, and ensuring high levels of student satisfaction.

The post holder manages the Student Money Advice team which provides financial support and advice to Surrey students (both UK and International – UG, PGT and PGR), throughout their student lifecycle. Areas of responsibility include offering information, advice and guidance around different areas of advice/student life, managing the administration and operation of the university’s hardship fund and leading on the provision of our digital money service through our partnership with Blackbullion.

About you

You must be organised, proactive, detail-focused, and able to prioritise multiple demands. Strong analytical and problem-solving skills, a commitment to continuous improvement, excellent communication, and the ability to work effectively with diverse stakeholders across and beyond the collegiate university are essential.

How to apply

Please apply on the University website including a CV and covering letter (please note that applications without these documents will not be considered). The covering letter should touch on the competencies listed in the Job Profile and demonstrate how you meet the criteria required.

For informal enquiries relating to the role please contact:

Oliver Crenol, Head of Student Hub Operations (o.crenol@surrey.ac.uk)

Interviews will be held on Monday 16th February

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We value everyone in our community and are seeking to increase the diversity. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Further details

For more information and to apply online, please download the further details and click on the 'Apply' button above.

In return we offer a generous pension, relocation assistance where appropriate, flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.