Student Records Compliance and ESOS Coordinator

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

The Student Records Compliance & ESOS Coordinator provides advanced coordination and oversight of compliance processes relating to student records across Torrens Global Education (TGE).

This role ensures data integrity, legislative compliance, and operational excellence in the management of student information - with a particular focus on ESOS and PRISMS administration, HESA reporting, and adherence to internal policy and external regulatory frameworks.

The position also contributes to the continuous improvement of systems, supports training and development, and may provide day-to-day guidance to colleagues.

Day-to-day accountabilities:

• Coordinate and oversee all ESOS compliance activities, including Confirmation of Enrolment (CoE) monitoring, visa status, online load management, and PRISMS updates. 
• Manage changes of student details, CoE extensions, deferrals, suspensions, leave of absence, and withdrawals in PRISMS and Banner. 
• Conduct regular ESOS and HESA audits to ensure compliance with the National Code 2018, Higher Education Standards Framework, and TGE internal policies. 
• Investigate and resolve compliance anomalies, addressing systemic issues with the Senior Academic Administration Manager. 
• Ensure timely and accurate action of PRISMS alerts and regulatory reporting requirements. 
• Perform quality control checks to ensure the integrity, accuracy, and completeness of student records. 

Other Accountabilities:

• Provide support for other Academic Administration staff during peak periods. 
• Perform other duties as allocated.   

This is a permanent, full-time opportunity. To view the full job description, please click here.

Who you are

• Minimum 2-3 years’ experience within an administration or compliancerole in an education environment.
• Strong organisational, communication, and teamwork skills with attention to detail and service quality. 
• Demonstrated ability to learn quickly and apply new systems, tools, and processes. 
• Experience supporting projects, administration, or process improvement activities. 
• Problem-solving mindset with a proactive approach to identifying and implementing improvements. 
• Comfortable working with data, technology, and digital platforms to support efficient workflows. 
• Committed to delivering excellent service and contributing to a culture of continuous improvement. 
• Qualifications or training in project, process, or change management (e.g. PRINCE2, Lean Six Sigma, Prosci) highly desirable. 
• Support the analysis and optimisation of student and staff processes to remove inefficiencies, reduce duplication, and ensure compliance through data-driven workflow improvements. 

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What we offer:

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At

Torrens University Australia, you’ll benefit from:    

• Study free in a course/degree related to your position   
• B Corp certified university – values driven, and purpose led
• Access to internal opportunities - Be supported to learn, grow and move across the organisation     

Hiring process:

We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at Nikeey.silwal@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

Job reference: R29576

To ensure a fair and thorough review process, applications for this role will close on Tuesday 24th March. You can expect to hear from our Talent Acquisition team after this date with any updates about your application.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au