This position supports the Office of the Registrar by coordinating transcript, records, and enrollment verification processes. The coordinator ensures the accuracy, security, and compliance of student academic records while delivering high-quality customer service to students, faculty, staff, and external partners. The position operates in a fast-paced environment and exercises independent judgment in managing multiple priorities and ensuring compliance with institutional, state, and federal regulations.

Responsibilities include, but are not limited to:

• Coordinate and process academic transcript activities, including review, audit, release, and distribution of official transcripts in both electronic and hard copy formats; ensure payments are verified and reconciled prior to processing and enforce transcript release restrictions.
• Manage student records updates, including personal information changes, FERPA requests, and document processing to ensure accuracy and compliance with institutional, state, and federal regulations.
• Process enrollment verification requests and report student enrollment data to external agencies, including the National Student Clearinghouse, ensuring proper release of information.
• Maintain and oversee secure recordkeeping systems, including electronic and physical document management and retention, ensuring proper handling, confidentiality, and compliance with records policies.
• Utilize student information systems and third-party platforms (e.g., electronic transcript services) to process requests, monitor system integrations, troubleshoot processing issues, and ensure accurate data exchange between systems.
• Coordinate daily workflow, operational processes, and timelines, including compliance-driven reporting and mandated transcript submissions, to ensure efficient and accurate service delivery.
• Provide customer service and support to students, faculty, staff, and external partners by responding to record-related inquiries and assisting at the Registrar’s Office as needed.
• Collaborate with team members, participate in training and professional development, support departmental projects and process improvements, and assist with training or guidance of temporary or student workers.