"Student Records Officer"

About the role

Join us as a Student Records Officer and play a key part in supporting the student journey at Imperial. You’ll take responsibility for maintaining accurate student records within Banner throughout the full academic lifecycle, ensuring data quality and resolving inconsistencies.

You’ll provide expert operational support to departments, advising on complex student lifecycle processes—from registration to graduation—across all programme types. Working within regulatory frameworks and alongside senior colleagues, you’ll help ensure decisions are correctly implemented and communicated.

You will also lead core business‑as‑usual processes including module registration, interruptions, withdrawals, rollover and bulk updates, while contributing to continuous improvements and project work.

What you would be doing

In this role, you’ll take ownership of student data, managing and updating large datasets to ensure records remain accurate, consistent and complete throughout the academic year. You’ll monitor data trends, investigate issues and apply your insight to support key points in the academic cycle.

Departments will turn to you when student circumstances change—such as transfers, interruptions or module choices. You’ll ensure records are updated correctly, aligned with regulations and supported by clear documentation. You’ll work closely with staff and students, filling data gaps and offering clear, reliable guidance to internal and external stakeholders.

You’ll support major annual processes such as re‑enrolment and rollover, helping ensure each student’s progression is recorded accurately. Alongside BAU tasks, you’ll be part of wider process improvement work that shapes the student experience.

You will also contribute to broader Registry activity, including graduation and certificate production. Collaboration across teams, supporting peak workloads and developing your skills—particularly in data tools like Excel—will be key parts of your role.

What we are looking for

Relevant Experience

• Experience in a similar role, ideally within student records or Higher Education
• Ability to work independently and as part of a team
• Strong commitment to high‑quality work and excellent outcomes
• Experience delivering customer‑focused support via phone, email and in person
• Ability to analyse data, perform calculations and present findings clearly
• Experience using databases to store and manage information (desirable)

Knowledge

• Understanding of UK Higher Education records processes
• Knowledge gained through job‑related training (e.g. Banner, SITS, OSS, customer service)
• Familiarity with university processes and research degree pathways (desirable)

Skills & Personal Attributes

• Highly organised, with strong administrative skills
• Excellent attention to detail and accuracy
• Clear and confident written and verbal communication
• Strong numeracy and data handling skills
• Strong IT ability, particularly in spreadsheets and document creation
• Flexible and adaptable to changing priorities
• Respect for confidentiality and integrity in handling sensitive data
• Inclusive and culturally aware approach

What we can offer you

• A chance to progress your career at a world-leading institution
• Sector‑leading salary and benefits, including 41 days’ annual leave and generous pensions
• Flexible working from day one, family leave packages, leisure facilities and cycle‑to‑work scheme
• Interest‑free travel loans
• A diverse, supportive and collaborative work culture

Further information

This is a full‑time (35 hours) fixed‑term role

To be considered for the role you must submit your application via the online application system. CVs only will not be accepted.

For further details please contact: Sheriden Kuech, Student Records Manager (s.kuech@imperial.ac.uk)