ensure timely access to resources for library patrons while maintaining confidentiality, accuracy, and excellent customer service services. Essential Duties and Responsibilities: - Process incoming and outgoing interlibrary loan materials. - Retrieve, sort, and deliver library materials as requested. - Scan articles and book chapters in accordance with copyright guidelines and library policies. - Assist with packaging and shipping materials to partner libraries. -Update and maintain records in interlibrary loan management systems. - Monitor requests and report issues or delays to library staff. - Communicate professionally with library patrons regarding request status and material availability. - Maintain organized workspaces and storage areas. - Lift and carry materials weighing up to 25 pounds. - Push library carts. - Perform repetitive tasks a such as scanning, shelving, and data entry. - Assist with special projects and other library duties as assigned. Work Environment: - Indoor, office/library setting. - May requires standing, walking, bending, and lifting light to moderate materials. Qualifications Minimum Qualifications: - Current students in good standing at NMHU. - Strong interpersonal and communication skills. - Basic computer proficiency. - Ability to follow instructions and work independently. - Attention to detail and organizational skills. - Ability to handle materials carefully, especially in archives and special collections. - Reliable and punctual with a strong work ethic. Preferred Skills: - Previous customer service experience.

ensure timely access to resources for library patrons while maintaining confidentiality, accuracy, and excellent customer service services. Essential Duties and Responsibilities: - Process incoming and outgoing interlibrary loan materials. - Retrieve, sort, and deliver library materials as requested. - Scan articles and book chapters in accordance with copyright guidelines and library policies. - Assist with packaging and shipping materials to partner libraries. -Update and maintain records in interlibrary loan management systems. - Monitor requests and report issues or delays to library staff. - Communicate professionally with library patrons regarding request status and material availability. - Maintain organized workspaces and storage areas. - Lift and carry materials weighing up to 25 pounds. - Push library carts. - Perform repetitive tasks a such as scanning, shelving, and data entry. - Assist with special projects and other library duties as assigned. Work Environment: - Indoor, office/library setting. - May requires standing, walking, bending, and lifting light to moderate materials. Qualifications Minimum Qualifications: - Current students in good standing at NMHU. - Strong interpersonal and communication skills. - Basic computer proficiency. - Ability to follow instructions and work independently. - Attention to detail and organizational skills. - Ability to handle materials carefully, especially in archives and special collections. - Reliable and punctual with a strong work ethic. Preferred Skills: - Previous customer service experience.