Student Services Coordinator

Position Summary

The Student Services Coordinator reports to the Assistant Director of Corporate Engagement and plays a vital role on the Undergraduate Student Services (USS) team, supporting student success initiatives within the Terry College of Business. This position is responsible for delivering high-quality, personalized customer service to a wide range of constituents.

Key responsibilities include serving as the program manager for the Terry Peer Interview Coaching (TPIC) initiative, overseeing all aspects of its daily operations. The coordinator also manages the scheduling, coordination, and execution of Business Learning Community tours for prospective undergraduate students, their families, and distinguished visitors.

This role requires strong systems and data management skills, as well as the ability to analyze and improve operational processes essential to program success. The ideal candidate will be a self-starter capable of working independently, building effective relationships with internal and external stakeholders, identifying needs, solving problems proactively, and making informed decisions to support team and organizational goals.

Knowledge, Skills, Abilities and/or Competencies:

• Strong verbal and written communications skills
• Strong interpersonal skills
• Desire and ability to take the initiative
• Problem solving.
• Ability to use discretion with confidential information
• Excellent relational ability to work with and influence others

Physical Demands:

• Lift and/or move up to 30 pound of boxes, materials and/or equipment, as needed.
• Walk, stand, stoop, lift, kneel.

Minimum Qualifications:

High school diploma or equivalent and 2 years of related experience

Duties/Responsibilities:

Terry Peer Interview Coach (TPIC) Program Management & Expansion

TPIC Coaching Program Management

• Design, implement, and evaluate program components that support student success and contribute to program growth and impact
• Coordinate all scheduling and logistics for program activities, ensuring timely communication with peer coaches and student participants
• Develop and maintain marketing and promotional materials to support program visibility and engagement
• Oversee meeting space reservations and coaching material logistics in collaboration with the USS Office Manager (for supplies), Terry Facilities (for room scheduling), and Terry OIT (for technical support)
• Monitor and track peer coach activity, maintaining accurate data and documentation
• Create and update selection criteria, onboarding processes, and training materials for peer coaches
• Curate and organize career-related resources to enhance accessibility for coaches and students
• Maintain and regularly update the program’s webpage on the college website
• Support the Assistant Director of Corporate Engagement in program assessment and continuous improvement initiatives
• Conduct research on best practices from peer and aspirant business schools to inform program development and innovation

TPIC Program Expansion, Peer Mentorship

• Spearhead the strategic design and launch of TPIC, a high-impact peer mentorship initiative modeled after national peer and aspirant best practices to bridge the gap between academic theory and career readiness.
• Directly manages the full lifecycle of the mentorship program, including market research, curriculum development, and the implementation of assessment metrics to track student outcomes.
• Serves as a formal supervisor for student leadership team, providing professional development and oversight for two paid student workers/program leads who execute daily program operations.
• Architect a peer-to-peer coaching model that scales the reach of the Terry Peer Interview Coaching (TPIC) branch, increasing the USS capacity to serve the broad Terry College student population.

Percentage of time: 45

BLC Tour Scheduling and Management

• Maintain and regularly update the digital tour request form and related information on the college website
• Coordinate all scheduling and logistical aspects of Business Learning Community (BLC) tours, ensuring clear communication with ambassadors, guests, the Terry Dean’s Office, development officers, and UGA officials as needed
• Communicate VIP and group tour requests to the Assistant Director of Corporate Engagement to identify collaborative partners, develop customized tour plans, and assign appropriate ambassador tour guides
• Notify the Terry Undergraduate Programs Office of tour information folder needs in advance to ensure timely preparation and delivery
• Oversee daily tour operations, delivering high-touch service to all guests and monitoring changes, cancellations, or adjustments to ambassador assignments
• Manage and track tour-related data, maintaining accurate records for reporting and assessment purposes

Percentage of time: 30

Experiential Learning & Career Prep Innovation

• Performs continuous competitive benchmarking against peer and aspirant institutions to identify and integrate trending career preparation methodologies into the college’s USS experiential learning portfolio.
• Conceptualizes and executes college-wide professional milestones, such as large-scale case competitions, designed to simulate real-world business challenges and increase student visibility to top-tier employers. Collaborating with academic departments and executing at least one program per semester.
• Collaborates with the Terry Business Office on the experiential learning budget, including strategic allocation of funds, forecasting annual expenses, and ensuring high ROI for all student programming.
• Translates emerging industry trends into actionable student opportunities, positioning the college as a leader in innovative career services and ensuring graduates are competitive in an evolving global market.

Percentage of time: 10

Student Services Support

• Support internship and fulltime recruiting efforts
• Maintain and promote internship and fulltime opportunity listings
• Assist with room reservations
• Perform data management, analytical, and system/operational roles essential to effective functioning of the USS
• Assist with planning and execution of Terry College Honors Day and Graduation Convocation

Percentage of time: 10

Other Duties as assigned

Percentage of time: 5