Student Services Coordinator, Orientation, Family, and First
Year Programs
About the Opportunity
This job description is intended to describe the general nature and
level of work being performed by people assigned to this
classification. It is not intended to be construed as an exhaustive
list of all responsibilities, duties and skills required of
personnel so classified.
Job Summary
The Student Services Coordinator supports the design, coordination,
and execution of cohort-based programming at Northeastern
University's Oakland campus. This role plays a central part in
execution of Student Programming, shaping the student experience by
fostering a sense of belonging, community, and connection during a
critical transition period. Works collaboratively across Student
Life and campus partners to deliver intentional, inclusive
programming, events, and community outreach that supports the
academic, personal, and social success of students.
Minimum Qualifications
- Bachelor's degree required; Master's degree preferred.
- 3-5 years of relevant experience in student affairs, first-year
programs, orientation, or related higher education
programming.
Demonstrated knowledge of student development theory and best
practices in student affairs.
Proven expertise in event planning, coordination, and program
management.
Strong interpersonal and communication skills with the ability
to engage effectively across diverse constituencies, including
students, families, faculty, and staff.
Ability to build and sustain collaborative working
relationships within a multicultural environment.
Flexibility to work evenings and weekends, particularly during
orientation periods and peak programming cycles.
Key Responsibilities & Accountabilities
1. Programming
- Design, coordinate, and implement a comprehensive calendar of
cohort-based programs and events that support student transition,
connection, and success.
- Develop intentional programming sequences that build community
within first-year cohorts across the academic year, from
pre-arrival through the end of the first year.
- Assess program effectiveness through data collection,
participant feedback, and outcome reporting; use findings to inform
continuous improvement.
- Collaborate with academic affairs, advising, and other campus
partners to integrate curricular and co-curricular touchpoints into
student experience.
- Support the planning and execution of student programs
2. Student Staff Oversight
- Recruit, hire, train, and supervise student staff and peer
leaders who support first-year programs and orientation
initiatives.
- Provide ongoing coaching, development, and performance
evaluation for student staff to ensure high-quality program
delivery.
3. Administrative Functions
- Manage budgets for areas of responsibility, including
purchasing, expense tracking, forecasting, and Concur
submissions.
- Prepare program reports, assessments, and communications as
needed to support departmental operations and institutional
reporting.
- Maintain working knowledge of applicable university policies,
regulations, and procedures; ensure programmatic compliance.
- Represent the department on Student Life, departmental, and
campus-wide committees as assigned.
4.
Community Outreach & Resource Connection
- Serve as a primary connector between students and external
community organizations, proactively identifying and cultivating
partnerships that expand resource access and support student
needs.
- Provide individualized support and mentoring to students and
student organizations, initiating referrals to community and campus
resources as appropriate.
- Build and maintain an active network of community partners to
enrich programming offerings and create pathways for students
beyond the campus environment.
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Base Pay Rate:
$31.79
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Oakland-CA/Student-Services-Coordinator--Orientation--Family--and-First-Year-Programs_R141196
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