Columbus State Community College

Student Services Specialist

Closes: Oct 28, 2026

Salary: $20 per hour

Compensation Type: Hourly

Compensation: $19.92

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

ESSENTIAL JOB FUNCTIONS

Student Support

Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.

Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.

Provides computer navigation support to students utilizing self-service student portal and other electronic tools. Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.

Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements. Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
Facilitates prerequisite authorizations and other permissions required for student enrollment.
Participates in and delivers engaging presentations. Creates Student ID cards and provides guidance on departmental and campus-wide procedures.
Attends college and community events to answer general questions about Student Central and the services provided by the department.

Clerical

Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
Maintains confidentiality of student records and other information.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES:

Attends all required departmental meetings and trainings.
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

High School Diploma or GED.
Three (3) years of clerical experience in the area of the assigned specialized function.
*An appropriate combination of education, training, coursework and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please l og in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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About the employer

Columbus State Community College

3.5 Star Employer Ranking

AcademicJobs.com is the premier platform to discover Columbus State jobs, connecting talented professionals with rewarding career opportunities at one of Ohio’s leading community colleges. Columbus State Community College (CSCC), located in Columbus, Ohio, with additional regional learning centers, is celebrated for its commitment to accessible education and workforce development, making CSCC uni jobs highly appealing to educators and professionals globally. CSCC careers offer a supportive and dynamic environment for individuals to thrive. CSCC university careers span a diverse range of disciplines, reflecting the college’s key areas of academic specialization, including nursing, business, information technology, engineering technology, and liberal arts. Employment CSCC includes roles such as faculty instructors, adjunct professors, academic advisors, and professional staff positions, catering to various expertise levels. For those pursuing CSCC jobs Columbus, the college’s modern campuses provide a collaborative workplace in a vibrant and growing metropolitan area. CSCC vacancies and job postings are showcased on AcademicJobs.com, where candidates can explore opportunities in teaching, workforce training, and administrative roles. Jobs at CSCC cover fields like cybersecurity, hospitality management, and health sciences, aligning with the college’s mission to empower students and meet regional workforce needs. Each CSCC vacancy is an opportunity to contribute to a student-centered academic community dedicated to success and innovation. Columbus State Community College Employment Opportunities are diverse, with CSCC job Opportunities ranging from academic faculty to technical and operational roles. A CSCC Career offers the chance to join an institution that values diversity, accessibility, and community engagement. CSCC uni openings are regularly updated on AcademicJobs.com, ensuring access to the latest CSCC vacancies. Jobs at CSCC uni are ideal for those passionate about advancing education and community impact. CSCC job postings include positions in mathematics, graphic design, and professional services such as student services and IT support. CSCC Employment through AcademicJobs.com connects talented individuals with CSCC Uni vacancies, providing a seamless pathway to join a forward-thinking college driving progress in Ohio and beyond.

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