Compensation Type: Hourly
Compensation: $19.92
The Student Services Specialist supports new and continuing
students, providing a seamless transition throughout the enrollment
process. This role offers guidance to students on the Columbus
Campus regarding financial aid, records, registration, student ID
cards, Ohio residency for tuition purposes, and all online student
services functions. The Specialist generally assists students
in-person, but also serves students over the phone, via email, and
through chat. This position communicates with other student
services areas to facilitate the consistent delivery of information
and services, referring students to other departments and resources
as appropriate.
ESSENTIAL JOB FUNCTIONS
Student Support
- Works closely with students throughout the admission and
enrollment process. Counsels students regarding financial aid
programs; regularly interacts with students and parents and follows
up on missing or deficient information in person, by telephone,
email, and chat. Gathers information from students to understand
and evaluate individual circumstances; interprets relevant
policies, procedures, and guidelines to determine best course of
action.
Advises students on issues that will impact their placement,
enrollment, and financial assistance including the potential effect
of changes in their course load, withdrawal from their classes, and
eligibility for a refund of tuition charges, as well as adherence
to the Satisfactory Academic Progress standards policy and appeal
process.
Provides computer navigation support to students utilizing
self-service student portal and other electronic tools. Supports
students in self-serve processing of course drop/adds, completing
the admission application, signing up for College sponsored
workshops and events, accessing enrollment verifications, making
tuition payments, resetting passwords, completing FAFSA
applications, master promissory notes, entrance counseling,
etc.
Helps with workshops and explains College admission
processes, enrollment steps, and ongoing student service
requirements. Provides guidance to students on understanding their
financial obligations and educating them on how to utilize federal,
state, and third-party resources. Participates in the planning,
coordination, and implementation of recruitment and advising
activities designed to attract and enroll new students.
Customer Service
- Provides comprehensive customer service in a high volume
and challenging, fast-paced environment, resolving most issues on
the spot and referring students to the appropriate department for
further assistance as necessary.
- Interprets and responds to student inquiries in-person, via
the telephone and electronically regarding admissions, financial
aid, registration and general college policies and
procedures.
- Provides general support to students and guests, including
assistance with registration, student record updates, residency
verification, and financial aid processes.
- Facilitates prerequisite authorizations and other
permissions required for student enrollment.
- Participates in and delivers engaging presentations. Creates
Student ID cards and provides guidance on departmental and
campus-wide procedures.
- Attends college and community events to answer general
questions about Student Central and the services provided by the
department.
Clerical
- Scans and copies documents, distributes and processes
mail, updates and orders admissions/registration publications/forms
and various office supplies.
- Maintains confidentiality of student records and other
information.
Culture of Respect
- Fosters and maintains a safe environment of respect and
inclusion for faculty, staff, students, and members of the
community.
OTHER DUTIES & RESPONSIBILITIES:
- Attends all required departmental meetings and
trainings.
- Manages multiple assignments of varying complexity while
meeting federal as well as internal regulations and procedures,
with the ability to adapt to changing needs of the College and
business partners.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- High School Diploma or GED.
- Three (3) years of clerical experience in the area of the
assigned specialized function.
- *An appropriate combination of education, training,
coursework and experience may qualify a candidate.
CSCC has the right to revise this position description at any
time. This position description does not represent in any way a
contract of employment.
Full Time/Part Time:
Full time
Union (If Applicable):
Scheduled Hours:
40
Additional Information
In order to ensure your application is complete, you must complete
the following:
- Please ensure you have all the necessary documents available
when starting the application process. For all faculty positions
(Instructor, Annually Contracted Faculty, and Adjunct), you will
need to upload an unofficial copy of your transcript when
completing your aplication.
- Prior to submitting your application, please review and update
(if necessary) the information in your candidate profile as it will
transfer to your application.
If you are a current employee of Columbus State Community
College, please l og in to Workday to use the internal application
process.
Thank you for your interest in positions at Columbus State
Community College. Once you have applied, the most updated
information on the status of your application can be found by
visiting your Candidate Home. Please view your submitted
applications by logging in and reviewing your status.
