Posting Details
Classification Information
Position/Classification Title
Student Services Specialist
Classification Type
SHRA
Position required to work during periods of adverse weather or
other emergencies:
N - Not Mandatory
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and
experience.
All degrees must be received from appropriately accredited
institutions.
Preferred Years Experience, Skills, Training,
Education
Required License or Certification
Position Overview
Primary Purpose of Position
Primary purpose of the position is to provide range of student
services including academic advising and activities that improve
student academic, social and emotional development and for
students. This includes managing, promoting, and leading activities
in areas of recruitment, admissions, orientation, registration, and
retention of student.
Primary Function of Organizational Unit
The College of Engineering at North Carolina Agricultural and
Technical State University invites applications and nominations for
this key leadership position. North Carolina A&T State
University is a public land grant university that enrolls over
14,000 students.
The College of Engineering, with over 2,500 students, has EAC ABET
-accredited undergraduate programs in Architectural,
Bioengineering, Biological, Civil, Chemical, Computer, Electrical,
Industrial, and Mechanical Engineering, as well as a CAC ABET
-accredited program in Computer Science. At the Graduate level, the
College has 8 Masters of Science Degree programs, and 5 Doctoral
programs. Additional information about the College and the
University can be found at www.ncat.edu/coe.
The Department of Electrical and Computer Engineering is one of the
largest departments in the College of Engineering. The four
programs are a BS in electrical engineering, a BS in computer
engineering, an MS in electrical engineering, and a Ph.D. in
electrical engineering. There are 18 faculty members in the
department. Additional information can be found
athttps://www.ncat.edu/coe/departments/ece/index.php.
Work Hours
8am-5pm, Monday-Friday
Is this position eligible for a remote or hybrid work
arrangement, consistent with university and state
policies.
On-site (Employees are primarily in the office and/or have a
critical job requirement that requires dedicated office space
on-site)
Key Responsibilities and Related Competencies
Required Competency
Managing Work Processes
Duties
- Establish guidelines for students to enhance their performance
and retention in their programs at the ECE Department. Develop
programs with acceptable outcome levels for student
development.
Communicate and work with students to gain understanding of a
commitment to set work standards, processes, and procedures.
Provide ongoing feedback to students on expectations and
identify and suggest areas of improvement.
Create and facilitate learning opportunities that include
active participation, networking with colleagues in other
organizations and attending in-house training on related systems
operations.
Provide directional input on student services.
Required Competency
Decision Making
Duties
- Recognize adverse situations and develop appropriate solutions
that are consistent with the facts, constraints and relevant
policies.
- Be knowledgeable about student program details and the
curriculum.
- Communicate status and exception requests with students and
faculty.
- Know and use effective approaches for choosing courses of
action and developing appropriate solutions and reaching
conclusions.
- Analyze and synthesize relevant policies and legislation and
apply them across a variety of situations.
Required Competency
Coordination - Operations
Duties
- Facilitate procedures for collecting, reviewing and utilizing
student information that pertains to recruiting, admission,
orientation, registration and retention.
- Update Undergraduate Bulletins, Curriculum Guides, COGs.
- Coordinate and manage a broad scope of work operations and
processes to meet programmatic expectations and outcomes.
Required Competency
Program Management
Duties
- Coordinate and administer undergraduate students’ professional
and social activities for their retention and timely
graduation.
- Manage and monitor these activities and assess their impact on
the student experience.
- Provide student services including academic advising related
activities as assigned.
- Inform and advise students on program requirements and
processes.
- Identify and understand student service issues, client needs,
and matters of a recurring nature to effectively address and
resolve the issue.
- Initiate creative programming to engage student
participation.
- Collect, research, and analyze information for processing,
monitoring, or measuring data.
- Develop internal processes and prioritizes workload.
- Generate non-standard reports.
- Function as a team member of the COE student service specialist
team.
- Conduct training for groups and individuals.
Required Competency
Client/Customer Service
Duties
- Develop activities to encourage effective working relationships
with and among students, parents, faculty and staff and other
external entities such as industrial partners and the alumni.
- Advise students on academic and administrative questions
effectively.
- Interact in person and respond to written inquiries via email
and communicates with students regarding deadlines, status and
other specific needs.
- Understand the needs of students and recognize how decisions
impact other program areas in the College and University.
- Develop and maintain effective working relationships with
students in order to initiate, facilitate and complete work in the
ECE Department.
- Interpret policies and makes decisions within delegated
authority when responding to requests and non-standard issues.
- Recognize how individual decisions impact other program areas
and their goals.
- Employ de-escalation techniques and conflict management
strategies when appropriate.
- Understand the role of students, faculty, staff, donors,
parents, and visitors in their unique environments.
Required Competency
Information/Records Administration
Duties
- Develop and manage procedures for data collecting, organizing,
filing, and reporting of all activities and responsibilities
associated with the position.
- Maintain records for current students while maintaining
appropriate confidentiality.
- Compiles statistics for ECE Department records, surveys, annual
reports and program reviews: enrollment, graduation and
demographics.
- Perform research, data collection, and analysis of information,
and report writing.
- Utilize, reconcile, and manipulate data from various internal
and external software systems.
- Apply an in-depth knowledge of program specialty or multiple
program areas to improve existing programs or develop new
programs.
Required Competency
Managing Work and Performance
Duties
- Establish guidelines for students to enhance their performance
and retention in their programs at the ECE Department.
- Develop programs with acceptable outcome levels for student
development.
- Review work of student workers and staff upon completion to
assess and solve problems.
- Review accomplishments of the ECE student services unit over a
short-range period to ensure that performance and service meet the
required standards.
Position Information
Working Title
Student Services Specialist
Competency Level
Journey
Position Number
009909
Recruitment Range
$44,435 - $48,823
FLSA
Non-Exempt
Appointment Type
Permanent - Full-time
FTE
If Time Limited, Appointment Length
Organizational Division
Electrical & Computer Engineering
Organizational Location
College of Engineering
Organizational Unit
Electrical & Computer Engineering
Posting Detail Information
Posting Number
SHRA3272
Open Date
09/18/2026
Close Date
10/19/2026
Special Instructions to Applicant
You must complete and submit an electronic application for
employment to be considered. Resumes will not be accepted in lieu
of completing an electronic application. Applicants seeking
Veteran’s Preference must attach a DD 214 form. Certificate of
Release or Discharge from Active Duty with your application during
the process of applying to the job posting. Final candidates are
subject to criminal and sex offender background checks. North
Carolina A&T State University participates in E-Verify. Federal
law requires all employers to verify the identity and employment
eligibility of all persons hired to work in the United States.
North Carolina A&T State University is an Equal Opportunity and
Affirmative Action Employer. No one who applies or seeks employment
will be denied admission to or employment at North Carolina A&T
State University on the basis of race, religion, color, national
origin, sex, age, disabling condition, veteran status, political
affiliation, genetic information or sexual orientation and sexual
identity.
Employee Benefits available to NC A & T permanent employees
include the following and more;
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex – Vision, Dental, Flexible Spending Account, Life
Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System ( TSERS )
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program ( EAP )
- Campus Recreation Center Discount
- University Bookstore Discount
- and more
This position may be eligible for a remote or hybrid work
arrangement, consistent with university and state policies. N.C.
A&T employees are generally required to reside in North
Carolina, within a 2-hour commuting distance of their assigned duty
station.
Quick Link
https://jobs.ncat.edu/postings/41617
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Please indicate how you learned of the vacant position for
which you are applying.
- NCA&T Website
- UNC System Job Board
- Indeed.com
- NCA&T Employee
- Chronicle of Higher Education
- Inside Higher Ed
- Higher Education Recruitment Consortium
- Other_____________
- If you selected "Other" please provide the name of the resource
here.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Copy of Education Transcripts
- Certificate of Release or Discharge from Active Duty
(DD-214)
