SUMMARY

York County Community College (YCCC), a dynamic and student-centered institution with a proud 30-year history of transforming lives and communities throughout York County, Maine, is seeking a highly organized, student-focused, and collaborative professional to serve as Student Success & Administrative Services Coordinator.

Reporting to the Director of Industry Training & Development (with additional direction from directors of the York County Regional Training Center and County partners), the Student Success & Administrative Services Coordinator is a generalist, student-facing role that supports admissions, student success, registration services, and administrative coordination for credit and non-credit programming delivered at the York County Regional Training Center (RTC).

DUTIES AND RESPONSIBILITIES

Student Support & Retention

• Provide proactive success coaching to students in credit, non-credit, and workforce training programs
• Assist students in clarifying educational, career, and workforce goals
• Identify and respond to barriers to student success through timely intervention and referral
• Connect students with campus resources including tutoring, accessibility services, and financial aid
• Support student onboarding activities, including orientations and engagement initiatives

Administrative & Operational Coordination

• Coordinate scheduling of classrooms, labs, and meeting spaces
• Manage correspondence with students, instructors, vendors, and community partners
• Support purchasing, invoicing, and operational processes for RTC programming
• Maintain strong working relationships with campus departments and County partners
• Assist with website and social media updates related to RTC programming

Admissions, Onboarding & Registration Services

• Serve as the primary front-line contact for RTC programs and activities
• Provide accurate information regarding programs, admissions requirements, and enrollment processes
• Receive, review, and process admissions and registration documentation
• Maintain accuracy and confidentiality of student data in the student information system
• Track admissions and enrollment activity and coordinate with Admissions and Registration & Records

Data, Reporting & Institutional Engagement

• Maintain and report data related to enrollment, retention, and student outcomes
• Support program evaluation, compliance reporting, and planning efforts
• Participate in college committees, professional development, and public events