Student Success Coach (First Year Experience)

Position Summary

• The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.
• Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.
• Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.
• Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Key Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student's inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.