Student Success Coach (Higher Education)

• Join the dynamic and innovative Swinburne Student Success team
• Fulltime, ongoing position at our Hawthorn campus
• HEW 7 salary + 17% super

About the Role

Working as part of a specialist support team, the Student Success Coach (Higher Education) reports to the Team Leader, Student Success and delivers evidence-based, data-informed support to help Swinburne Higher Education students adapt, progress and succeed. The role provides personalised advice, guidance and self-management strategies to both commencing and continuing students, with a focus on improving academic success, retention, and addressing barriers to progression.

The position leads and supports a range of student-facing programs and services, using digital tools, learning analytics and predictive indicators to identify cohorts for targeted intervention. This includes delivering proactive support to students identified as at risk of not meeting academic requirements, while fostering student agency, resilience and persistence.

The Student Success Coach works collaboratively with academic staff, Schools and key support services to deliver coordinated support, and contributes to events and initiatives that enhance student transition and belonging. The role also involves accurate administration of student interactions, contributing to communication campaigns and continuous improvement, with services delivered in-person, online and through self-directed resources.

Further information about this role can be found in the attached position description.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Experience in the development, implementation, and delivery of high-quality student engagement/experience programs with demonstrated outcomes
• A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow-up and closure activities
• Excellent interpersonal skills with the ability to communicate with people at all levels with compassion and respect.
• Demonstrated ability to foster and promote an inclusive, healthy, and safe learning/coaching environment and provide support and advice to a diverse range of students

Qualifications

Completion of a bachelor's degree with at least five years of subsequent experience; or considerable experience and management expertise in tertiary education; or an equivalent combination of experience and/or education/training

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au.

Applications Close: Sunday 3rd May 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to talentacquisition@swin.edu.au (general enquires will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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