"Student Support and Casework Administrator"

Student Support and Casework Administrator

St George's, University of London - Education Operations

Location: London

Salary: £34,610 to £36,636 per annum, Grade: CSG 5

Hours: Full Time

Contract Type: Fixed-Term/Contract

Placed On: 14th August 2025

Closes: 31st August 2025

Job Ref: 712-25-R

We are seeking an exceptional person to join our student-focused Education Operations team at City St George's, University of London. This role would suit an organised individual with great communication skills, who wants to contribute to the enhancement of the student experience.

In this varied and fast-paced role, you will:

• Oversee day-to-day operations of the Extenuating Circumstances process, reviewing cases and ensuring timely outcomes
• Provide guidance to students and serve as the main point of contact for queries
• Contribute to the development of the Extenuating Circumstances system, streamlining new processes and drive continuous improvements
• Manage student cases and support the smooth organisation and running of the Extenuating Circumstances Panel
• Maintain detailed and accurate records and produce reports/data for stakeholders.

To succeed in this role, you will have:

• A degree or equivalent qualification
• Previous experience in a course/student administration role in higher education
• Excellent organisation and time management abilities
• First-rate communication and interpersonal skills
• The drive to provide an exceptional service to students

For further information about this position and to apply, click the 'Apply' button above.

We welcome and encourage applications from underrepresented groups, especially from people with disabilities and/or people from ethnic minority backgrounds.

Flexible working, including part-time or reduced hours of work, opportunities to work from home for many posts, compressed hours and local flexibility in agreeing start and finish times of work are among the extra benefits offered by St George’s, University of London.

Please quote reference: 712-25-R

Closing date: Sunday 31st August 2025

Interview date: TBC