"Student Support Hub Coordinator"

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

The Student Support Hub is a central, in-person service within City St George’s Student Experience Directorate, designed to enhance student access to advice, support and information. Situated in the Drysdale Building, it brings together Professional Services teams to offer high-quality guidance and create a vibrant student community space. The Hub plays a key role in delivering excellent customer service, supporting student wellbeing, and enabling students to thrive throughout their studies.

The Student Support Hub Coordinator leads day-to-day Hub operations, supervising advisers and ensuring seamless delivery of in-person, telephone, online and Live Chat support. They manage rotas, oversee service standards, resolve student queries, and champion excellent customer care. The role includes staff development, contributing to service improvement projects, supporting compliance, and representing the Hub when required. The Coordinator ensures a responsive, student-centered service that adapts to demand and supports a positive experience across the university.

The successful candidate will bring experience supervising customer-focused teams, strong understanding of student needs and excellent knowledge of the Higher Education support environment. They will demonstrate proactive leadership, high-level communication skills, sound judgment, and the ability to work under pressure. A commitment to equality, diversity, inclusion, and confidentiality is essential. The role requires strong problem-solving abilities, service improvement awareness, and flexibility, with desirable experience in, mental-health first-aid training and Chatbot & Live Chat implementation, development and management.

Closing date for applications: 29 March 2026 at 11:59pm

The selection process will involve an interview. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions