Job Details
As a student support manager, you will serve as the central coordinator for student support initiatives, case management operations, department projects, assessment activities, reporting, and cross-functional collaboration. You will also develop and maintain systems that support student success efforts and operational processes, analyze trends and outcomes, and ensure departmental priorities are met.
To support the student services administration team, you will:
- Coordinate and schedule meetings and follow-ups for students of concern with the dean of students, the director of student support, and the associate vice president for student success
- Maintain accurate documentation of student cases and ensure confidentiality in all communications and records
- Coordinate cross-functional initiatives that promote student wellbeing, retention, and success
- Work closely with department leadership and other Savannah-based partners to coordinate student support initiatives
- Monitor student support workflows, case follow-up processes, alternative attendance requests, and missing student reporting procedures
As a support manager, you must effectively:
- Manage email and phone communications with the office of the dean of students
- Serve as the first point of contact for students, families, and SCAD employees
- Handle accounting responsibilities (e.g., processing purchase requisitions and securing approvals)
- Assist with planning departmental meetings (e.g., agenda prep, research for department leadership, room and setup arrangements, A/V and catering coordination, and recording meeting notes)
- Train, schedule, and manage Mind Spa staff
- Oversee the on-call manager schedule, including sending the weekly duty schedule
Candidates should have:
- Strong written and verbal skills
- A keen attention to detail
- Excellent organizational skills
Minimum qualifications:
- Bachelor's degree
- At least three years of related experience and training, or an equivalent combination of education and experience
Travel required:
- Less than 10%
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.
Organization
The University for Creative Careers
The Savannah College of Art and Design (SCAD) is a private, nonprofit, accredited university offering more than 100 degree programs across more than 40 majors. Students can study at campuses in Savannah and Atlanta, Georgia, participate in study abroad opportunities in Lacoste, France, or earn their degrees online through SCADnow.
SCAD enrolls more than 18,500 undergraduate and graduate students from all 50 U.S. states and more than 100 countries. The university's innovative curriculum is enhanced by professional-grade technology, industry-standard equipment, collaborative projects with corporate partners, internship opportunities, and career-focused learning experiences.
Career preparation is integrated throughout the student experience, supported by more than 650 annual recruiter visits and extensive professional development resources. According to SCAD, 99% of graduates are employed, pursuing further education, or both within 10 months of graduation.
Founded in 1978, SCAD has earned recognition as a global leader in art and design education and continues to expand its academic offerings to meet emerging industry needs, including innovative programs such as Applied AI.