"Student Support & Outreach Coordinator"

The Office of Community Standards (OCS), a unit within the Dean of Students Office promotes the University’s commitment to integrity by upholding two of Stanford’s foundational principles: the Fundamental Standard and the Honor Code.

The mission of the Office of Community Standards is to promote the mutual responsibility of members of the Stanford community to uphold the Honor Code and Fundamental Standard. Through both policies and practices the office seeks to foster student development and learning. It plays a primary role in educating and training students, faculty and staff about their shared responsibility to maintain community standards.

The Student Support & Outreach Coordinator provides proactive, compassionate and practical support for all students who have been notified that OCS has received a letter of concern suggesting some form of misconduct. The Student Support & Outreach Coordinator will be responsible for making the initial contact with the student and continuing to work closely with the student throughout the lifecycle of the OCS concern by providing appropriate support services, referring the students to mental health, well-being and other campus resources, and serving as an ally/ombuds as the student navigates the OCS process. In addition, the Student Support & Outreach Coordinator will help develop and implement creative programming throughout the University that not only educate students about issues of academic and personal integrity and inspire students to adhere to the Stanford community’s norms but also educate faculty and staff about the purposes and functions of OCS.

We are recruiting for two full-time positions, each with a three-year fixed-term appointment.

CORE DUTIES:

• Provide proactive continuous compassionate and practical support for all students who have been notified that OCS has received a letter of concern suggesting some form of misconduct, by guiding students through the OCS process(es), guiding them on how to flourish despite a looming OCS matter, and helping students navigate campus resources of all sorts, including mental health and well-being resources.
• Advise students on a range of issues, and as appropriate, connect them to resources on matters including, but not limited to academic progress, academic program policies, career planning, accessibility, and health and well-being resources etc., in order to assist them in making informed decisions.
• Participate fully in the OCS team meetings and report progress on students of concern and raise process improvement issues that help address students navigating OCS processes.
• Maintain a thorough knowledge of the care resources available through the campus and collaborate closely with those providers to ensure that students involved in an OCS process have ready access to the resources.
• Maintain a thorough knowledge of all of the judicial process and protocols within the Office of Community Standards — Fundamental Standard, Honor Code, Student Conduct Charter along with guidance provided by the Board of Conduct Affairs (BCA).
• Maintain thorough documentation of case management through Maxient in a timely manner.
• Serve as a member of the Weekly Incident Debrief (WID) and the weekly Behavioral Intervention Team (BIT) meetings and prioritizing appropriate students of concern to discuss with relevant campus partners.
• Create tailored presentations to represent the Office of Community Standards that not only educate about academic and personal integrity and the norms of the Community but serve to motivate students to adhere to these norms.
  • Create tools that enhance information on the OCS website and social media.
  • Prepare and present faculty presentations regarding the OCS purpose/function, and how faculty can best work with OCS to ensure that the disciplinary process is effective, educational, compassionate and developmentally appropriate.
  • Help to plan events and programming that fosters education about OCS, and guidance on positive choices, and mental health and wellbeing for both the undergraduate and graduate student population.
• Assist with developing evidence-based training and assessment that address contemporary concerns in a college population and other educational initiatives for faculty, staff and students.
• Assist in the development and implementation of policies and procedures, student satisfaction surveys and other methods of data collection to promote further outreach, education and campus well-being initiatives.
• Other duties as assigned.

To be successful in this role, the following is required:

• Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
• Ability to handle complex, sensitive situations, including students’ crises, with a positive attitude, prompt care, flexible mindset, and professional grace.
• Outstanding judgment, a deep capacity for compassion and empathy, advanced problem-solving skills, diplomatic savvy, a good sense of humor, and a sharp mind.
• A commitment to the proposition that, regardless of what they may be alleged to have done, students are entitled to be treated with dignity and a recognition that they are not defined by their worst moments.
• Strong communication skills, including public speaking, to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem-solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite and Google applications.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Ability to understand and apply compliance with legal, financial, and university policies and external regulations.
• Ability to work well independently and as a member of a team

In addition, preferred requirements include:

• Master’s degree in education; Student Development; Counseling; Social Work or a related field.
• Proven ability to interact with a diverse population of faculty, staff, students, and families.
• Experience in collaborative work with other professional colleagues.
• Understanding of student developmental theory.
• Knowledge of trauma-informed practices.
• Solid knowledge of mental health and well-being issues in the college population.
• Strong oral and written presentation skills.
• Strong project management skills.

WORKING CONDITIONS:

• This position may require evening and weekend hours, as needed, and may require rotational on-call assignments.
• This is a hybrid position requiring 4 days of onsite work.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently stand/walk, sitting, grasp lightly/fine manipulation.
• Occasionally use a telephone.
• Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $94,998 - $112,502 per annum. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

HOW TO APPLY

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your resume and a cover letter with your online application.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.