"STUDENT SUPPORT SPECIALIST I"

Hiring Department

Mizzou Academy is the K-12 lab school within the University of Missouri’s College of Education and Human Development. With over 200 courses across elementary, middle, and high school, Mizzou Academy cultivates excellent online and blended learning environments for nearly 7,000 students in more than 60 countries each year. We are industry leaders who value respect, transparency, and overall wellness. Our department has a thriving culture that provides a healthy, productive workplace.

Job Description

Mizzou Academy is seeking a Student Support Specialist I who enjoys working closely with students and families, collaborating with colleagues, and contributing to an innovative K-12 learning environment. This role is at the heart of our school community, supporting students, families, faculty, staff, and contracted partners every step of the way.

The Student Support Specialist I serves as a primary point of contact for prospective and enrolled secondary students and their families, playing a key role in admissions processing, ongoing student support, and day-to-day operational coordination. If you like being the person who helps things run smoothly and makes people feel supported while doing it, this role might be for you.

Working alongside school counselors and the student support team, the Student Support Specialist I provides student-centered guidance via email and phone, keeps communication flowing across teams, and helps connect students with the academic and support resources they need to succeed. This position blends meaningful direct student interaction with behind-the-scenes administrative and clerical work.

Our team is collaborative, mission-driven, and fast-paced, and while we work hard, we genuinely enjoy what we do and have fun doing it.

Shift

Monday - Friday, 8:00 a.m.-5:00 p.m.
In-Person with Flexibility
Full-Time: 40 hours per week

Minimum Qualifications

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications

The ideal candidate will have experience working with data and exported data, as well as experience providing customer service over the phone and via email. Experience in a school setting is preferred, including familiarity with security policies such as FERPA, GDPR, and LGPD. Proficiency with Maestro SIS, Canvas, Google, and Smartsheet is a plus. We are looking for someone who has experience working with individuals from a wide range of backgrounds and lived experiences.

Anticipated Hiring Range

Salary Range: $17.00 - $20.32 per hour
Grade: GGS-006
University Title: STUDENT SUPPORT SPECIALIST I
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the online application, please submit a resume, cover letter, and a list of 3-5 professional references we are approved to contact.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.