"Student–Technology Services Aide"

Job Description

Salary
$14.70 Hourly

Location
Sierra Vista Campus, AZ

Job Type
Student

Job Number
2501709

Division
ST--Administration

Departments
ST--Administration - Technology Services

Opening Date
01/15/2025

FLSA
Non-Exempt

Remote Work Eligible
No

Pay Grade
Student

Duration/Parameters
Part-time; Temporary

Position Summary:

The Student–Technology Services Aide is responsible for providing exceptional customer services as an assistant to the Technology Services Department. Contributes to the technological support for college faculty, staff, students and community members. Assists with maintaining, installing, and operating computer, audio/video, instructional, and event support equipment. Performs administrative and clerical duties.

Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

Note: Cochise College requires a post offer, pre-employment background screening of all employees.
This position is open until filled with applications reviewed upon receipt, and may close at any time.

Duties and Responsibilities

Duties and Responsibilities: Within the scope of college policies and procedures, this position:

• Answers phones, greets and interacts with customers in a courteous manner; provides exceptional customer service; transfers phone calls to appropriate departments or individuals as needed
• Operates computers, audio/video equipment, printers, and other technology-related equipment to complete assigned duties while assisting the Technology Services personnel
• Uses the Internet, educational, word processing, desktop publishing, and spreadsheet software and applications to complete assigned duties
• Monitors all lab activities and performs basic lab maintenance duties such as changing printer toner, installing software and updates, and assisting students with PC problems; performs routine computer lab inventory; maintains the physical appearance and ease of use of the facility; sanitizes and cleans lab and office areas
• Assist technology services personnel with maintenance, installation, and troubleshooting of hardware, software, network, operating systems, audio/video equipment, network cabling, and other technology equipment and resources
• Performs other duties as assigned by the supervisor

General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience; Knowledge, Skills and Abilities

Education and Experience Requirements:

• Enrollment at Cochise College with a minimum of 6 credits per semester and 3 credits in the summer
• Possess and maintain a 2.0 G.P.A. or higher
• Students attending Cochise College on an F-1 Visa require full-time enrollment with a minimum of 12 credits per semester and six credits in the summer

Knowledge, Skills and Abilities:

• Knowledge of and ability to follow college policies and procedures
• Knowledge of current technologies, operating systems, computer/audio-visual hardware, and software
• Knowledge of troubleshooting techniques, procedures, and methods related to technology equipment maintenance
• Knowledge of word processing, presentation, and spreadsheet software, specifically Microsoft Office applications that may include, but are not limited to, Word, Excel, PowerPoint, Access, Publisher, and Google Apps
• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
• Ability to work independently while contributing to a team environment
• Ability to safely and effectively use industry hand tools
• Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
• Ability to analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes
• Ability to promote a positive atmosphere of teamwork and cooperation both within the college and the community
• Ability to analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes

Work Environment & Physical Requirements

Work Environment: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls.

Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate.

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body; occasionally involves sedentary work, walking, and standing are required regularly, incumbents may be required to kneel, crouch/squat, crawl, climb, stoop, turn/twist, balance, reach, or handle

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important

Reports to: Audio Visual Support Supervisor / User Support Supervisor

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