Student Wellbeing Officer

PRIMARY DETAIL

• Annual base salary from $86,087- $97,879 per annum (HEW Level 5) + 17% superannuation and annual leave loading
• Full-time, continuing role
• Based onsite at Macquarie University, Wallumattagal Campus, North Ryde

Be the first point of support — help students thrive through compassionate, connected wellbeing care

At Macquarie University, we understand that wellbeing is foundational to student success, and we are committed to providing meaningful, accessible support when it matters most. We are looking for a Student Wellbeing Officer to join our Student Wellbeing team within the Office of the Pro Vice-Chancellor, Dean of Students. In this front-line role, you will be the first point of contact for students seeking wellbeing support — offering a compassionate ear, conducting initial assessments, and connecting students with the services and resources they need to flourish.

This is more than a support role — it is an opportunity to be part of a dedicated, multidisciplinary team working to shape a culture of care across the University community.

Due to the collaborative nature of this role, we’re looking for someone who can be based onsite. This will help you connect quickly with key stakeholders and immerse yourself in the work from day one. We do support flexible working as needs arise.

About the Role

Reporting to the Manager, CARE and Welfare, you will play a vital role in ensuring students who self-access or are referred to Student Wellbeing receive timely, appropriate initial support. Your key responsibilities will include:

• Providing first-contact support to students accessing wellbeing services, including appropriate initial support, triage, and escalation as required.
• Applying mental health first aid principles, including conducting initial risk assessments.
• Identifying wellbeing issues that may impact a student's participation, progression, and academic success.
• Guiding students to appropriate services by promoting, referring, and encouraging participation in wellbeing services, educational programs, and related supports.
• Processing written, email, phone, and in-person enquiries in a timely and professional manner.
• Contributing feedback, information, and data to support the development of wellbeing resources, programs, and initiatives.
• Assisting team members in the practical implementation of programs, initiatives, and student plans to ensure accessibility and wellbeing needs are met effectively.
• Supporting continuous improvement initiatives across the wellbeing service and contributing to student wellbeing projects.

About Us

The Student Wellbeing team sits within the Office of the Pro Vice-Chancellor, Dean of Students, which has overall responsibility for student support services and the student experience — including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing Services. The team works closely with internal partners such as Service Connect and Campus Life, as well as external emergency, crisis, health, and community support services.

About You

You are a compassionate, motivated professional with a genuine commitment to supporting student wellbeing. You bring practical experience in a pastoral or support-focused role and are confident providing first-response care in a dynamic, people-centred environment. You work well within a multidisciplinary team and are energised by the opportunity to make a tangible, positive impact on student life.

Selection Criteria:

• A relevant qualification and previous experience in a pastoral or student support role.
• Current Mental Health First Aid certification (or willingness to obtain).
• Demonstrated experience working effectively as part of a multidisciplinary team.
• Ability to respond to the needs of diverse student groups, providing information, advice, and guidance while clarifying procedures and responding to feedback.
• Strong analytical skills, including the ability to analyse student caseload data and report on trends to managers and colleagues.
• Ability to analyse data provided by external agencies or other university departments (e.g., student satisfaction data).
• High motivation and a genuine desire to make a positive impact on student life at the University.

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close: 22 April 2026

We reserve the right to progress or decline an application prior to the application closing date including closing the advert earlier.

For enquiries, or a confidential conversation about the role please contact Melinda Varhegyi, Manager CARE & Welfare at Melinda.varhegyi@mq.edu.au

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. This role requires a valid Working with Children Check. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close: 22/04/2026 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.