Engage in general advising for students in initial stages of interest, providing comprehensive guidance and facilitating program selection.Advise students who have selected a program and provide application and program assistance, including information on all cultural and practical aspects, program acceptance, financial aid and scholarships, billing and registration, and health and safety considerations.Provide problem-solving assistance and answers to questions (within the bounds of FERPA) to parents, faculty, and staff.Assist faculty, staff, and students in interpreting both U of A and Study Abroad policies.Support students while abroad and assist with emergency/crisis responses as needed.APPLICATION PROCESS:- Manage assigned program portfolio, including coordinating student application and selection processes.
- Maintain the accuracy and completeness of program and student data in Via TRM and Less Annoying CRM for all current, prospective, and returned study abroad participants for assigned programs.
PRE-DEPARTURE:- Develop and/or facilitate program-specific orientation sessions, materials, and activities for outgoing students in collaboration with faculty, marketing, and programming team.
- Ensure students complete post-decision components of application.
PROGRAM DEVELOPMENT FOR APPROVED PROGRAMS:- Lead and initiate communication with faculty, partners/providers, and all other relevant parties regarding program details, requirements, recruitment, and facilitation.
- Collaborate with senior SA staff, U of A departments and Arizona International finance team to develop and coordinate new study abroad programs, including providing details of program proposals, budgets, target enrollment levels, partner agreements, and upholding University of Arizona and SA policies.
- Act as liaison between faculty and staff in Arizona International, U of A departments and colleges, and international partner institutions in identifying global opportunities and initiatives.
GENERAL OPERATIONS:- Attend all Arizona International meetings and participate, as possible, in Arizona International events.
- Serve as member of Arizona International committees/task forces as required.
- Contribute to the collaborative planning and execution of University of Arizona strategic priorities.
- Represent the University of Arizona locally, nationally, and internationally, as needed.
- Maintain knowledge base in field through professional development. Attend conferences and workshops as appropriate on a rotating basis.
- Other duties as assigned by supervisor.
Knowledge, Skills, and Abilities:- Excellent organization, communication, and presentation skills.
- Ability to effectively communicate and collaborate with people from a variety of cultural backgrounds.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.Minimum Qualifications- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
Preferred Qualifications - Master's degree.
- 2 years of experience working in the field of study abroad.
- Experience using Via TRM.
- Experience using a Customer Relationship Manager (Salesforce, Less Annoying CRM, etc.) and/or project management tool. (Basecamp, Teamwork, etc.)
- Experience using Excel for basic reporting.
- Experience working with Drupal-based websites.
- Experience working with individuals from different cultural backgrounds.
- Bilingual in English and one other language.
- Experience living, working, or studying abroad.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Academic Administration
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $47,356 - $59,195
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade6
Compensation GuidanceThe
Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The
Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our
Applicant Compensation Guide and our
Total Rewards Calculator.
Career Stream and LevelPC2
Job FamilyGlobal Initiatives
Job FunctionAcademic Administration
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for CandidatesMichelle Anderson |
michelleanderson@arizona.eduOpen Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Notice of Availability of the Annual Security and Fire Safety ReportIn compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an
Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at
cleryact@arizona.edu.
