Success Coach

Job Summary

This role is responsible for coaching perspective and First Time In College (FTIC) students through the enrollment process by providing guidance with education planning and career pathway selection.

Primary Duties and Responsibilities

Essential Performance Requirements

• Conducts pre-enrollment workshops
• Educates students on the steps necessary to complete the enrollment process
• Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
• Utilizes career and education tools to assist students with career information related to students' interests and aptitudes (e.g., MyPlan, Career Coach)
• Aids students with career pathway selection by answering questions, providing information, and including other support when necessary
• Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
• Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
• Assists in retention activities of the college by supporting advising, counseling services, transfer or career events, etc.
• Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned campus leader

Performs Other Related Tasks as Required

Required Minimum Qualifications

Bachelor's degree and one (1) year working experience related to the Essential Performance Requirements; or an equivalent combination of education and work-related experience

Preferred Qualifications

• At least one (1) year's experience working with First Year Experience programs in a community college environment
• At least one (1) year's experience working with career interest inventory testing procedures and outcomes
• Multilingual in language(s) beyond English

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled in using computer applications and enterprise systems, including the Microsoft Office suite
• Ability to work flexible hours that may include evenings and weekends
• Ability to work effectively in a collaborative environment