Summer Opportunity - Technology Support Assistant

Accountabilities:

Responsibilities include:

User Support: Utilize active listening to diagnose and troubleshoot technical issues; accurately document all client interactions within our service management system.

Hardware Deployment: Deliver and configure computers and peripheral equipment in offices, labs, and classrooms, ensuring all technology is fully functional upon setup.

Equipment Management: Assist with the assembly, disassembly, and physical transport of computer systems and related hardware.

Inventory Integrity: Conduct physical inventory audits and maintain data accuracy using spreadsheets to cross-check university assets.

Data Stewardship: Maintain strict confidentiality regarding sensitive data and adhere to university best practices for cybersecurity and privacy.