SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T

SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T

In support of SUNY Orange's workforce development strategy, the SUNY Orange Plus unit supports the creation of opportunities focused on providing high-impact solutions to local employers, including strengthening employees' skills and competencies through customized workforce development training and services.

We currently have a need for a qualified Non-Credit Instructor to deliver a short-term training program focused on customer service excellence in IT support environments. This course is designed to strengthen communication, emotional intelligence, customer-interaction, and problem-resolution skills for individuals working in or preparing for IT support and help-desk roles. The instructor will deliver interactive, skills-based training that emphasizes applied learning through role-playing, case studies, simulations, and guided reflection.

Job Requirements:

Education/Credential Required: Bachelor's degree in Information Technology, Communications, Business, or a closely related field, or an equivalent combination of education and professional experience.

Experience Required:

• Minimum of two years of recent, professional experience in IT support, help-desk environments, technical customer service, or related fields.
• Minimum of two years of experience facilitating workshops, training sessions, or adult learning environments.
• Knowledge of customer service best practices, communication strategies, and professional standards applicable to IT support roles.

Preferred Knowledge, Skills, Abilities and Worker Characteristics:

• Experience teaching communication skills, emotional intelligence, customer-experience training, or professional development topics.
• Industry certifications (e.g., CompTIA, ITIL, customer service, or related credentials) preferred.
• Strong presentation and facilitation skills in interactive adult-learning settings.
• Ability to translate IT customer service concepts into practical, real-world applications.
• Excellent interpersonal and communication skills.
• Ability to create an engaging and inclusive learning environment.

Additional Information:

Deadline for Applying: Open until filled

Position begins: ASAP

Salary: $35 - $38 per hour, commensurate with experience. Part-time, not to exceed 29 hours per week. Day, evening, and/or weekend availability required.

To apply, visit http://occc.interviewexchange.com/jobofferdetails.jsp?JOBID=197532