"Supervisor, Field Operations"

Department Summary

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Field Operations supports UCLA’s telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety. This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.).

Position Summary

The Supervisor, Field Operations will manage team members responsible for the installation, upgrading, and troubleshooting of voice, data, and wireless communication services and equipment throughout the university campus, including wireless access points, switches, fiber, routers, voice over IP, structural cabling, and other communications equipment. The Supervisor will lead and ensure the stability and integrity of university in-house voice, data, and wireless network services. This role will collaborate with customers, staff, vendors, and stakeholders to efficiently evaluate, analyze, and resolve network hardware and software problems. The Supervisor will lead customer training where required. The Supervisor, Field Operations will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Three years experience working in one or more of the following fields: network services, information technology, network operations, or a related field. (Required)
• Prior experience managing a field operations team, preferably in a higher education setting. (Required)
• Experience in the design, installation, troubleshooting, and maintenance of a variety of communications systems. (Required)
• Extensive experience solving technical and non-technical problems; able to delegate solutioning s. Able to lead data gathering efforts seeking information from diverse sources. (Required)
• Experience as a point of escalation. understanding of how decisions affect teams. ability to make decisions with integrity. (Required)
• Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (Required)
• Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
• Five or more years experience working in one or more of the following fields: network services, information technology or network operations. (Preferred)
• Two or more years experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (Preferred)
• Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
• Advanced knowledge of voice, data, and wireless communications networks. Advanced knowledge of LAN/WAN, telecommunications systems, and network technologies such as VLAN, DHCP, VoIP, Spanning Tree Protocol, fiber optics cabling/transceivers, and wireless (802.11). (Required)
• Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues. (Required)
• Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. (Required)
• Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (Required)
• Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (Required)
• Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in one or more of the following fields: computer science, engineering, computer information systems, or a related field. (Required)
• Bachelor's Degree in one or more of the following fields: computer science, engineering, computer information systems. (Preferred)
• CompTIA A+ Certification (Preferred)

Special Conditions for Employment

The anticipated pay range for this position is $83,800.00 - $134,160.00, annually; salary is dependent upon the skills and experience of the selected finalist. NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying. Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8 a.m. to 5 p.m., Pacific Time, Monday-Friday and/or variable based on operational needs.

Union/Policy Covered

99-Policy Covered