"Supervisor, Parking & Transportation Services"

Posting Details

Position Information

Position Title
Supervisor, Parking & Transportation Services

Position Type
Regular

Job Number
SA74924

Full or Part Time
full-time 40 hours weekly

Fair Labor Standard Act Classification
Non-Exempt

Anticipated Pay Range
$33.00 - $36.00

Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary
This position is responsible for an array of admin duties as well as front line duties which include, but are not limited to; overseeing the parking management system and marking parking meters, processing citation adjudications, managing the chapman university fleet vehicles, processing driver authorization applications, staffing special events and responding to general email inquiries from not only the position’s personal email but the Parking Services and Transportation Services emails.

This position also assists in supervising the Parking & Transportation officers by providing direction on daily activities, conducting necessary training, and providing technical support with enforcement equipment/processes.

This position will work 8:00 – 5:00, Monday – Friday with occasional evenings/weekends for events

Responsibilities

• Assist in supervising the daily operations of the Parking & Transportation Officers by providing insight, direction and technical assistance with enforcement, assisting in equipment preparation & deployment and providing direction on daily/weekly focused directives.
• Overseeing the Parking management system which includes yearly setup of parking permits, entering/managing on campus events, processing applications for special permits, monitoring LPR camera statuses and daily general maintenance/support. Includes monitoring space count system and adjusting counts as necessary. Includes overseeing the first level of citation appeals/ adjudication. Work with tech support on issue resolution.
• Overseeing the Chapman Transportation fleet by processing authorized driver applications, receiving and scheduling vehicle requests from on campus departments, monitoring vehicle maintenance (weekly/bi-weekly checks) and ensuring the return of the vehicles after use.
• Monitoring daily emails from personal email inbox as well as the Parking Services and Transportation Services emails and responding to incoming general inquiry calls from the on-campus and off-campus communities. Monitor website and update as necessary.
• Providing parking support for special events on campus which include, but are not limited to, Commencement, Chapman Celebrates, Homecoming, and Orientation events.
• Comprehensive knowledge of concepts, practices, and procedures concerning parking and transportation operations; the ability to apply that knowledge in complex, difficult, and/or unprecedented situations.
• Manage the Genetec LPR Enforcement Camera System
• Provide lobby customer service support for visitors to the office.
• Process Special parking requests – permits, reserved spaces.
• Other duties as assigned by the Assistant Director of Parking & Transportation Services.

Required Qualifications

• High School Diploma with a minimum of one-year professional experience in parking/transportation operations
• Skill to adapt to changes within the organization
• Excellent organizational and communication skills
• Demonstrated ability to maintain composure when dealing with unusual circumstances and resolve difficult or stressful customer service issues
• Strong commitment to customer service and teamwork
• Computer skills in the use of word processing, spreadsheet, internet and e-mail applications, preferably MS Office.
• Demonstrated ability to work independently and exercise discretion and judgment on matters of significance
• Ability to demonstrate tact and diplomacy and maintain the highest level of confidentiality
• Communications and interpersonal skills to communicate and interact with diverse constituents
• Technical skills to learn and use parking tools, equipment, and applications. LPR enforcement equipment from Smarter City Solutions, Luke II Parking Meters, Genetec Security Desk and Plate Scout.
• Analytical skills to observe, assess and record parking conditions and escalate matters as needed
• Supervisory Experience – minimum 3 years supervising employees and assets.
• Demonstrated ability to maintain confidentiality and work with classified information.
• Must have an maintain in good standing a valid CA Driver’s License and meet the university requirements to be authorized to drive university owned or operated vehicles, private vehicles, or vehicles for hire on behalf of the university.

Desired Qualifications

• Knowledge of federal and state laws and guidelines as they apply to campus parking enforcement and crowd control principles, procedures and standards
• Mechanical skills to assess vehicle and parking equipment operations and perform routine maintenance
• Website maintenance experience.
• Hearing Officer Training for adjudicating appeals.
• Previous experience in Higher Education.

Special Instructions to Applicants
Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate

Minimum Number of References
3

Maximum Number of References
3

Pre-screening Questions

1. Are you available to work evenings and weekends? Yes / No
2. Has your Driver's license been suspended in the past 5 years? No / Yes
3. Do you have a valid CA drivers license? Yes / No
4. How many people have you supervised, now or in previous positions? 0 / 1-3 / 3-5 / 5+

Applicant Documents
Required Documents
1. Resume
2. Cover Letter
3. 3 References Listed on One Page

Optional Documents
1. Letter of Recommendation 1
2. Letter of Recommendation 2