Supplemental Instruction Specialist II

Job Summary

This role provides front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas to be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The incumbent performs instructional tasks in a laboratory setting; and assists students through tutoring and teaching. Employees at this level are also responsible for performing more advanced tasks.

Primary Duties and Responsibilities

Essential Performance Requirements

• Works under limited supervision based upon knowledge of learning commons policies and procedures
• Provides excellent customer service for patrons of the Learning Commons
• Works at the Concierge Desk to greet patrons and direct them to the Learning Commons' various service offerings, as needed
• Assists with creating and implementing training for Learning Commons staff
• Assists and supervises student workers in efficiently working the Learning Commons
• Plans, prepares, and develops various teaching aids and materials
• Provides students with appropriate handouts and educational materials as needed
• Assists with program bids and purchase orders, program recordkeeping, and advisory committee minutes

The duties and responsibilities below will vary depending on where the incumbent will be located

Library

• Answers moderately complex library questions and refers questions to a librarian when appropriate
• Locates materials including databases/electronic resources for students and faculty
• Provides check-in and check-out services as well as properly shelving library materials

Learning Support

• Updates and maintains maker space hardware and software, which may include but is not limited to 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, and graphic design/video editing software
• Teaches basic certification, safety, and training courses covering all lab equipment
• Assists students, individually or in groups, with lesson assignments to present or reinforce learning concepts

Service Excellence

• Participates on behalf of the College in external community organizations and associations
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the mission, values, goals, and principles of the College