Job Details
Department
UITS SOFTWARE & NETWORK ENGINE (UA-NENG-IUINA)
Department Information
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports Indiana University's (IU) vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, a varied workforce, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we…
believe in each person's potential, and we'll help you reach yours.
GlobalNOC's Software and Systems engineering group provides a full suite of tools and services related to network measurement, monitoring, visualization, provisioning, and IT service management for some of the most advanced research and education networks in the world. Established in 1998, The GlobalNOC at Indiana University provides services to over 20 networks across the country that operate at local, metro, national, and international scale.
Job Summary
- Configures, tests, troubleshoots, upgrades/modifies, and maintains file, print, application, web, database servers and related technologies, including hardware configuration, operating system installation and support, security and configuration, backup strategies, business continuity strategies, and best practices on modernizing systems in relation to changing technologies.
- Monitors systems configuration(s) to ensure data integrity and optimum system performance metrics are obtained.
- Ensures compliance with federal and university policies and standards.
- Analyzes and evaluates new capabilities and emerging technologies; implements new systems and improves existing ones all the while making sure established protocols and procedures are followed.
- Participates in bug reporting and isolation, test case authoring and refinement, automation scripts, and works closely with other teams (engineering, cross functional and cross campus) to resolve problems.
- Documents systems administration practices and processes (testing, upgrades/modifications, issue/problem resolution).
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- Bachelor's degree (preferably in computer science or a related field)
Work Experience
Required
- Experience with at least one scripting language
Preferred
- Some related experience
Skills
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Highly thorough and dependable
- Knowledge of virtualized computer systems, storage systems, backup systems, network systems, network protocol and software interfaces
- Ability to quickly troubleshoot and resolve problems
Preferred
- Experience with programmatic use of LLMs, AI, and related systems. Integration of data sources into LLMs via MCP or similar protocols
- Familiarity with deploying and operating OpenStack, Ceph, or other private cloud infrastructure
- Experience with application containerization platforms such as docker and podman
- Experience with kubernetes application deployment methods such as helm or kustomize
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Background Check: GlobalNOC's customers include Federal Government agencies. The successful candidate will be required to undergo a background investigation to establish their eligibility for a position of public trust, and to maintain that eligibility. More information can be found in the following documents: Document 1 and Document 2.
Additional Information
We are looking for motivated people to join our team and make a difference. Why work here?
- Work in the always evolving and growing field of advanced high speed computer networking, frequently taking on new challenges and opportunities.
- GlobalNOC is committed to a culture of positive work / life balance and progress over perfection. Work with a group of people passionate about their field, but who aren't defined solely by it.
- Make a difference. Our teams collaboratively provide full stack design, development, and management of applications that directly support thousands of servers and network devices at the campus, regional, country, and world scale.
- Bring your skills and learn new ones. With our full stack development there is always a place to jump in and learn something new. Whether it's new development of applications, automating changes on the network, building out visualizations to help end users understand their data, and countless other opportunities.
Work Location
Bloomington, Indiana or Indianapolis, Indiana
This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Sys Admin, Engineer & Program
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234