University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at
http://www.udel.edu/aboutus/legalnotices.html
Job No: 503318
Work Type: Staff
Location: Newark, DE
Categories: Information Technology, Full Time
Pay Grade: 29S Context of Job: IT Governance &
Client Success is often the first point of contact for students,
faculty members, and staff members seeking help with technology.
IT-GCS focuses on helping the UD community use technology
effectively and efficiently. IT-GCS staff members also take the
lead supporting productivity, computing applications and tools,
student computing, and assist with hardware and software issues.
The Systems Support Consultant III in the STAR/South Campus IT
group within IT-GCS is part of the team providing systems
administration for specialized computing solutions, AD management,
oversight and management of endpoint management tools, and security
services to the covered units. The incumbent provides technical
expertise in one or more areas of IT support and performs advanced
troubleshooting as needed. The Systems Support Consultant III
reports to the Director, STAR/South Campus IT in IT-GCS.
Major
Responsibilities:
- Installs and manages server(s), always ensuring security.
Performs system maintenance, configures equipment, installs
software and upgrades, and installs patches. Monitors system
status.
Tests and debugs systems and software.
Writes documentation and procedures.
Investigates site licensing options and ensures compliance with
all site licenses.
Provides on-call support for critical systems.
Manages endpoint management tools for STAR/South Campus IT
environment.
Creates installation packages for university-supported software
solutions.
Evaluates and recommends endpoint best practices to increase
team efficiencies.
Ensures the security and integrity of the system(s) and the
data.
Initiates and leads feasibility studies related to
client/server, network, software, and policies.
Performs trending analysis to predict future problems.
Participates in and may lead disaster recovery planning and
recovery operations when needed.
Acts as backup for other IT Support Consultants regarding the
systems and services they primarily support.
Advises campus clientele regarding departmental systems
administration, hardware, planning and installation, software
installation and configuration, and application of UD standards of
good practices.
Provides high-level technical support for troubleshooting
technology problems.
Consults with faculty, staff, and/or students in specific areas
of technical expertise. Monitors trouble tickets and resolves
problems.
Performs advanced troubleshooting.
Analyzes the nature, scope, and complexity of client problems
arising in the area of expertise. Responds to escalated technical
problems.
Uses forensic analysis to resolve issues with compromised staff
and student systems.
Works with IT-Security regarding IT protection of high-value
and high-risk systems.
Investigates multiple resources (e.g., vendor technical
support, listservs, Web) and collaborates with colleagues to
resolve more complex problems.
Responsible for major aspects/components of projects. Leads
smaller projects.
Collaborates with other units to improve access to and maximize
use of computing resources. Participates in planning efforts
regarding campus technical initiatives and innovative
solutions.
Develops and updates documentation as needed in the area of
expertise. Evaluates training materials in the area of expertise
and makes recommendations for improvements to future users and
documentation.
Researches, evaluates, recommends, integrates, and implements
new technologies, software, and hardware.
Thoroughly tests application software in areas of
responsibility.
Communicates problems to vendors and colleagues to resolve
problems.
Consultation work in this area may involve giving presentations
to select campus groups in addition to participation in education
classes and providing individual consultations.
Maintains technical knowledge and keeps abreast of technical
developments in the area of expertise and makes recommendations for
the use of specific applications on campus when appropriate.
Maintains broad knowledge of state-of-the-art technology,
equipment, and/or systems.
Acts as a resource to other IT professionals in the area of
expertise and as a general resource to more junior staff.
Establishes and maintains appropriate working relationships
with colleagues and clients and follows University and department
policies and procedures governing IT efforts.
Works within the department’s overall strategic plan following
project priorities and scope.
Participates in operational and strategic planning activities
within Client Support and Services.
Performs other related duties as assigned.
Qualifications:
- Bachelor's degree with three years related experience or an
equivalent combination of education and experience. A degree in
information technology or a related discipline is preferred.
- Experience operating within a Windows domain is required,
including Active Directory, security settings, Group Policy, and
backup.
- Windows Server and Unix administration experience is a
plus.
- Experience with computer forensic tools.
- Experience creating configurations within endpoint management
tools (i.e., SCCM, Kace, Jamf, Intune).
- Knowledge of programming and/or scripting languages is a plus
(Powershell, Python, Bash).
- Knowledge of cloud computing environments is a plus (GCP, AWS,
Azure).
- Strong problem-solving skills.
- Ability to manage multiple projects and be
detail-oriented.
- Excellent communication skills (oral, written, listening,
presentation), planning, and organization skills.
- Ability to communicate technical information to non-technical
clients.
- Ability to work well with the wide range of constituencies in a
diverse community and dynamic technical environment.
Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI
and VII of the Civil Rights Act of 1964, and other applicable
statutes and University policies. The University of Delaware also
prohibits unlawful harassment including sexual harassment and
sexual violence.
PI286698431
