Systems Support Specialist I (Cochran Campus)

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

This position provides specialized support for personal computers, printers, audio-visual equipment, and other hardware and software systems.

Responsibilities

Reactive Maintenance (40%) -
Installs, maintains, and repairs faculty and staff hardware; relocates computers and printers as needed.
Installs and manages local and networked printers; replaces toner cartridges as needed.
Installs, upgrades or repairs faculty and staff software issues; removes problem software programs; scans for and removes viruses, malware and spyware.
Performs related duties as assigned.

Preventive Maintenance (30%) -
Evaluates and recommends hardware and software upgrades as appropriate; plans, tests, evaluates and installs equipment and software.
Researches, organizes and prioritizes a list of users requiring system upgrades.
Installs, maintains, troubleshoots and repairs computer lab hardware, software and peripherals.

Customer Support (30%) -
Assists students/staff with password and login issues.
Assists students, faculty and staff with network and wireless connection issues.
Provides information technology and audio-visual support for classrooms and campus events.

Required Qualifications

Educational Requirements
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

Required Experience
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge, Skills, & Abilities

• Knowledge of the installation, maintenance and repair of computer hardware, software and peripherals.
• Knowledge of the installation, maintenance, repair and operation of audio-visual equipment.
• Knowledge of IT customer support principles and practices.
• Knowledge of network and server administration principles.
• Skill in the provision of customer support services.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6, federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

This is a full-time, 12-month, staff position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.

Organization

One of 31 institutions in the University System of Georgia, Middle Georgia State was created in 2013 by the consolidation of Macon State College and Middle Georgia College.

Middle Georgia State College strives to offer bachelor's degrees that enhance the educational, economic, and cultural lives of Middle Georgians. Additionally, the college offers a wide array of associate's degrees that meet the educational interests of traditional and non-traditional students in the region. With low tuition, robust financial aid, a commitment to the success of each student and a vibrant residence life program on three of our five campuses, Middle Georgia State promises an affordable, challenging, and rewarding college experience leading to degrees of proven quality. Our success is measured best by the accomplishments of our graduates in their chosen professions, as well as by the contributions they make to their communities.