Systems Technician

The Opportunity

The Department of Physics at the University of Cambridge is entering an exciting new era. We have recently moved into the state-of-the-art Ray Dolby Centre, a purpose-built facility for world-leading research. To support this transition and ensure our academic mission is met, we are seeking a proactive Systems Technician to join our dedicated team.

The Role

As a key member of our IT Services Server team, working with our Help Desk and Coding teams, you will undertake first-line troubleshooting of reported server hardware, operating system and software problems, triage potential issues identified through monitoring, and performing day-to-day administrative tasks. This is an on-site role which supports our expanding on-premise utility and mid-range server fleet with its associated networking, in addition to supporting cloud-based servers.

Your key responsibilities will include:

• System administration: Deploying, configuring and troubleshooting physical and virtual servers as part of a larger team. Performing hardware and software upgrades, and maintaining server rooms and racks in accordance with established Change Management and other SOPs.
• User account management: Supporting customer requests related to server user accounts, quotas, software and access control.
• Network support: Undertaking network patching to support servers and switches, using systems to configure system server network connectivity, and providing on-site first-line response to server network support requests and incidents.
• Cybersecurity: Managing system and data backups to ensure post-incident recovery in line with local SOPs and University cybersecurity standards, and helping to monitor servers, logs and network activity for potential issues.

Who we are looking for

We seek a results-oriented team player with the motivation to help us deliver ongoing successes to our IT Services customers in Physics and across the collegiate University. You should have:

• A working knowledge of on-premise and cloud-based servers and operating systems, and the ability to provide first-line support to resolve issues within a wider incident response framework.
• The ability to work within a highly professional, organised, and Agile-based team framework using Jira sprints, SOPs and defined digital workflows.
• The determination to learn our IT ecosystem, contribute to ongoing improvements in its effectiveness, and advance your IT career with us.
• A commitment to customer service excellence, meeting SLAs, maintaining our CSAT scores and reputation within the stakeholder communities we serve.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

Informal enquiries are welcomed and should be directed to Mike Moriarty, Head of IT Transformation - mm2228@cam.ac.uk. If you have any questions about the application process, please contact hr@phy.cam.ac.uk.

Please quote reference KA49714 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.