"Systems Technician"

Systems Technician

Working Title: Systems Technician

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Band: 4

Pay Rate: Maximum Starting $59,000

Beginning Review Date: 3/13/2026

General Information:

The Systems Technician is responsible for operational support of the Systems & Operations team, including routine administration of applications, first level triage and handling of customer tickets, and data center maintenance such as access management, routine maintenance and record-keeping procedures, asset management, stocking supplies, cleaning and organization.

Duties and Responsibilities:

• Respond to requests including Microsoft 365, Microsoft fileshares, email, mailing lists, and other support tickets escalated to the Systems team.
• Support and maintain the IT data centers. Functions include monitoring of the mechanical systems, administration of the physical security systems, and ensuring that the data centers are maintained to provide maximum system availability.
• Manage the location and tracking of equipment in the data centers.

Qualifications:

Required Qualifications:
Demonstrated ability to work cooperatively and effectively with customers to resolve issues.
Demonstrated ability to maintain orderly spaces meticulously.
Diligence in following and updating detailed procedures with consistency and accuracy.
Experience with basic administration of server applications, scripts, email systems.

Additional Considerations:
Familiarity with data center infrastructure including racks, cabling, power management, and cooling.
Effectiveness in analyzing problems and determining the best approach to resolution.
Initiative to identify potential new improvements and problems to be solved.

Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.

To apply, please visit: https://jobs.jmu.edu/jobs/systems-technician-harrisonburg-virginia-united-states-87faf4d8-108b-4ee4-81e3-a80ab194ac06

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