"Credit Services Officer"

Job Requisition ID: R-41423

• Finance and Business Services – Credit Services team
• Full-time, permanent position  
• Base salary will be in the range $89,861 - $96,402 + 17% Superannuation (HEW Level 6)
• Based at our vibrant St Lucia campus

About This Opportunity 

The Credit Services Officer (CSO) plays a critical role in minimising bad debt exposure to the University by assessing creditworthiness and proactively managing and collecting aged debt. Success in this role requires building strong relationships with major clients and collaborating with internal stakeholders, including finance, academic, and research staff. Additionally, the CSO must report on collection activities and escalate potential credit risks to the Credit Services Team Leader.

Key responsibilities will include: 

• Conduct credit risk assessments and monitor credit exposure within approved limits.
• Manage and collect aged debt, including liaising with internal stakeholders and external debt collection agencies.
• Identify and report potential credit risks, doubtful debts, and recommend write-offs.
• Maintain accurate debtor records and ensure compliance with Service Level Agreements (SLAs) to maximise profitability and minimise Days Sales Outstanding (DSO).

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Onsite parking (from just $5.75 a day)
• Salary packaging options including bus travel benefits and vehicle novated leasing

About You  

• Degree (preferably in Business or Commerce) with extensive relevant experience or an equivalent combination of experience and/or education/training.
• Current active membership to the Australian Institute of Credit Management (AICM) and possess Certified Credit Executive (CCE) ticket or Diploma of Credit Risk Management (or be willing to obtain either within 12 months of commencing the position).
• Able to demonstrate extensive specialist expertise and effectiveness with credit control processes.
• Technical proficiency in the use of software applications, particularly MS Word, MS Excel, MS Outlook, MS Teams and Zoom
• Excellent interpersonal skills including demonstrated experience and skills in liaison and negotiation with staff at all levels, as well as external bodies.
• Excellent verbal and written communication skills, with the ability to provide recommendations, reports and communicate with clarity.
• Demonstrated high-level problem-solving skills and analytical ability including the ability to investigate, obtain and interpret information and make specific recommendations.
• A proven ability to be highly organised and self-managing, with the ability to meet tight deadlines, set realistic goals and establish work priorities with minimal direction or supervision.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check etc. 

Questions? 

For more information about this opportunity, please contact Mr Jordan McNee, Credit Services Team Leader, via j.mcnee@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. 

 Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section  
• Resume 

Other Information 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

Applications close 1 September 2024 at 11.00pm AEST (R-41423).