"Analyst (IT Support)"

Job no: 517962

Work type: full time

Location: Crawley

Categories: Administration & Executive support, Information Technology

• Play a crucial role in the redesign of IT Services Delivery at Western Australia’s No.1 University. 
• Be part of UWA's significant investment in Information and Technology Services, leveraging advancements to innovate teaching and research models. 
• Contribute to UWA's robust, flexible, integrated, and agile enterprise architecture.
• Full-time appointment on a permanent, ongoing basis.
• Base salary range (Level 5/6): $80,243 – $97,052p.a. plus 17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.

About the opportunity

As the appointee you will work independently and be responsible for delivering IT Support to end-users in line with IT Service Level Agreements and ensuring customer satisfaction. You will provide IT support for commonly used computing platforms including desktops, laptops, mobile devices, AV/video conferencing equipment and peripherals, software packages and operating systems.

You will also provide support for specialised, bespoke teaching and research solutions and design/implement new systems in accordance with appropriate build guidelines and processes. You will work proactively to identify problem candidates, perform root cause analysis (RCA), develop checklists and documentation for known problems and make recommendations for problem prevention.

About you

• Relevant tertiary qualification or demonstrated equivalent competency. 
• ITIL certification or significant experience in Service Delivery process is essential.
• Demonstrated experience with field/on-site support of complex IT systems and services.
• Highly developed understanding and experience with a range of contemporary computing platforms, operating systems, applications, and systems, including those typical to the higher education sector.

Note: Provision of a Current National Police Clearance will be required by the successful applicant.

To view the Level 5 responsibilities please refer to the position description below :Position Description - Analyst (IT Support) - 517962.pdf

To learn more about this opportunity, please contact Supreeth Vadiraja Budhya at supreeth.vadirajabudhya@uwa.edu.au

How to apply

Please apply online via the Apply Now button and address the selection criteria in your submission in the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

You may submit a statement describing any personal circumstances relevant to your application. This can include academic/professional interruptions or achievements relative to opportunity.

Closing date: 11:55 PM AWST on Thursday 25th July 2024

 This position is only open to applicants with relevant rights to work in Australia.

Benefits

• Work from home, part-time, and job-sharing options considered.
• 4 weeks annual leave with the option to purchase more. 12.5 days paid personal/carer’s leave with eligible staff receiving 13 weeks long service leave after seven years.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• Salary packaging options and 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

Advertised: 11 Jul 2024 W. Australia Standard Time

Applications close: 25 Jul 2024 11:55 PM W. Australia Standard Time