"Special Consideration Assistant"

Job no: 0063595

Location: Parkville

Role type: Casual

Department: Student and Scholarly Services

Salary: UOM 4.1 – $48.01 per hour plus 11.5% super

• Assess and process special consideration applications.
• Contribute to student success by providing timely and empathetic support.
• Brilliant benefits and a flexible hybrid work environment! 

“If a conflict of interest exists, we may be unable to proceed with your application” 

About the Role

This casual role involves assessing and processing special consideration applications for students, adhering to university policies. You will manage inquiries, collaborate with university staff, and handle administrative tasks. Strong customer service, attention to detail, and the ability to meet deadlines are essential for this position.

Your responsibilities will include:

• Determine eligibility for special consideration applications based on parameters established by the Coordinator, Special Consideration, and process applications through the relevant university system
• Provide students with relevant academic outcomes as determined and delegated by the relevant school/faculty (where applicable)
• Maintain accurate and complete case notes and records using university administrative systems
• Managing information in accord with Privacy legislation and University policy and processes.  

Who we are looking for

The ideal candidate is a highly organised and communicative individual with strong problem-solving skills. They thrive in fast-paced environments, collaborate effectively within teams, and demonstrate sound judgment in decision-making.

You will also have:

• A relevant post-secondary qualification, or an equivalent combination of relevant administrative experience and education/training
• Strong organisational skills, including a demonstrated ability to prioritise tasks, meet deadlines and work effectively and efficiently within a high volume environment
• Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively in a team and between teams, connecting with people and building relationships in your workplace.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff. 

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.  

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ben via email at richardsb@unimelb.edu.au , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Position Description

Advertised: 19 Aug 2024 12:05 AM AUS Eastern Standard Time

Applications close: 02 Sep 2024 11:55 PM AUS Eastern Standard Time