"Team Leader, Learner Wellbeing Case Management"

• Exciting opportunity within the Student Wellbeing team
• Full-time, ongoing position, Hawthorn
• HEW Level 8 + 17% super and attractive staff benefits

About the Role

Lead a service that makes a real difference. Shape the future of learner wellbeing at Swinburne.

Swinburne University is seeking an experienced and forward thinking Team Leader, Learner Wellbeing Case Management to build and lead a new team dedicated to supporting students facing complex wellbeing challenges, including those who have made a disclosure of harm or have been named in a report. In this pivotal role, you’ll oversee the triage and management of high-risk and sensitive cases, ensuring learners receive timely, compassionate and coordinated support.

As a trusted escalation point and mentor, you’ll guide a team of Case Advisors, champion best-practice approaches, and drive continuous improvement across our wellbeing services. You’ll collaborate with a wide network of internal and external partners (including working closely with Safer Community staff responsible for investigating concerning student behaviour), strengthen wrap-around support pathways, and contribute to institution-wide prevention and response initiatives aligned with key legislation and national standards.

This is a newly created leadership role, established as part of Swinburne’s continued investment in learner wellbeing. The initial phase of the role will focus on establishing the learner wellbeing case management stream, including designing processes, defining practice frameworks, and embedding consistent, trauma-informed approaches. As the service matures, the role will play a key part in shaping and growing the team, including the recruitment and development of Learner Wellbeing Case Advisors.

If you thrive in dynamic environments, excel in leading people, and are passionate about creating safe, inclusive and supportive experiences for learners, this is your opportunity to shape a growing service that has meaningful impact across the university community.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience in case management, including managing complex wellbeing issues in a large organisation or for a diverse client base.
• Strong leadership skills with experience supervising staff and allocating workload and/or caseload.
• Excellent interpersonal and communication skills, with the ability to engage and collaborate effectively with diverse stakeholders.
• Proven ability to conduct comprehensive needs assessments and develop pragmatic, inclusive solutions.
• High-level organisational and record-keeping skills, with a commitment to confidentiality and privacy principles.
• Ability to analyse data and identify trends to inform service improvements and prevention strategies.

Qualifications

• A relevant tertiary qualification in case management, social work, psychology, counselling, or related discipline. (Essential)
• Registration and membership to applicable professional bodies, e.g., Australian Health Practitioner Regulation Agency (AHPRA), Asia Pacific Association of Threat Assessment Professional (APATAP), Australian Association of Social Workers (AASW), etc. (Preferable)

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page.

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au

Applications Close: 5pm, Tuesday 17 February 2026

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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